Here are 10 characteristics of operational excellence in organizations:
- Your employees are empowered (and empower themselves) to make decisions to improve the way the organization operates
- You have high quality products and/or services and consistently enhance them or develop newer and better ones
- You only perform activities that add value and you can measure the role that every activity plays in contributing to that value
- You have an action-oriented culture
- You have a clear vision of the future state and everyone in the organization knows their accountabilities in getting there
- You are flexible enough to react quickly to market shifts or new market opportunities
- You have strong relationships with customers and business partners, who act as brand ambassadors and challenge your organization to improve
- You tie mission to strategy, strategy to execution and execution to operations
- You have open and dynamic internal and external collaboration and communication
- You consistently monitor performance and results
How many does your organization have?