Miller’s Monday Morning Message

Andrew MillerMiller’s Monday Morning Message
presented by ACM Consulting Inc.

Andrew Miller on operational excellence, strategy, life balance and everything in between

Toronto – April 28, 2014
We always read about these organizations and they sound like such fun places to work. On-site chef, mini-golf courses in the office, slides to get from one floor to another. But what happens when those organizations grow? Can they maintain that fast-paced, fun, entrepreneurial culture? Some can, but most don’t. Here are five start up characteristics that the most successful organizations, large or small, are able to employ:
  • No fear of failure – Most young organizations aren’t afraid to fail and encourage it as a way to improve how they do business. As organizations grow, they tend to become more risk averse because there’s more at stake.
  • Cross trained employees – Start ups don’t have the luxury of lots of employees so people have to be able to handle multiple roles. Larger organizations don’t cross train enough and tend to consolidate knowledge within too few people.
  • Passion for the outcome – Young companies have employees who are very passionate about the organization and what it is trying to accomplish. This usually comes from a combination of an energetic leader and a shared vision of what can be done. As organizations grow, that passion can wane.
  • Lack of complacency – Start up organizations can’t afford to be complacent or they will fail early. The larger an organization becomes, the more complacent it becomes.
  • Lack of bureaucracy – Smaller, younger companies have not yet had to deal with internal bureaucracy because decisions are usually made quickly by the founders or owners. As organizations grow, they need to implement a certain level of discipline, but many mistake that discipline for the creation of bureaucracy.

As organizations grow, they tend to add layers of people and many new functions. but it’s important to remember some of the characteristics that helped the organization become successful in the first place.

 
To request an interview or more information, please contact:
 
Andrew Miller
416-480-1336
 
Follow me on Twitter @AndrewMillerACM
© Andrew Miller. All rights reserved. 2014.

Miller’s Monday Morning Message

Andrew MillerMiller’s Monday Morning Message
presented by ACM Consulting Inc.

Andrew Miller on operational excellence, strategy, life balance and everything in between

Toronto – April 21, 2014
During the Jewish holiday of Passover, it is customary for many Jews to stop eating bread products during the eight-day holiday to remember the suffering of our ancestors as they left Egypt. What’s interesting is how each family decides what they will eat and what they won’t eat. Is rice permitted? What about matzo bagels? Or corn? It’s not about what you eat or don’t eat, it’s about deciding as a family and having the discipline to follow that diet for eight days.
 
Performance excellence for an organization is no different. Excellence means something different to each organization. The important step is defining that excellence for your organization, determining the right steps to follow in order to achieve it, and then having the discipline to follow those steps. I often help the companies I work with to improve their ability to execute on strategy, which starts with determining the future vision (defining what excellence means to you), creating the road map to get there, and having the discipline to follow that road map.
 
What’s causing your organization to pass over the discipline required to achieve excellence?
 
To request an interview or more information, please contact:
 
Andrew Miller
416-480-1336
 
Follow me on Twitter @AndrewMillerACM
© Andrew Miller. All rights reserved. 2014.

Political Movements and Operational Excellence

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Andrew discusses operational excellence as it pertains to political movements.

Operational Impact of Dramatic Sales Growth

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Andrew provides key insight on questions to consider if your company is increasing rapid growth.

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Miller’s Monday Morning Message

Andrew MillerMiller’s Monday Morning Message
presented by ACM Consulting Inc.Andrew Miller on operational excellence, strategy, life balance and everything in between

Toronto – April 14, 2014
The passing of the former Federal Finance Minister this past week led us all to reminisce about what a great person and what a great leader Jim Flaherty was. It also caused me to reflect on why so many people enjoyed working with him and how he acted as a leader. Here are some reasons why he, and many other great leaders, are able to be successful, regardless of where they are in an organization:
  • He was well-respected. Too many leaders worry about being liked instead of respected. Jim Flaherty was also well-liked, but it’s the respect he earned from others that allowed him to achieve great things, and this included respect from members of the opposition.
  • He was passionate. There was never a question about his devotion to the country and what he was trying to achieve. It’s obvious to others when a leader is not passionate about what they are trying to accomplish, and no one will follow someone who is just going through the motions.
  • He had a clear goal. He had a consistent vision to balance Canada’s budget and everything he did was to help accomplish that goal. Too many leaders don’t have a clear priority that they can focus on.

Most leaders are too focused on being liked or don’t have the ability to let go of control, so it hinders the development of the people below them and limits the results they can achieve. What will be your leadership legacy?

To request an interview or more information, please contact:
 
Andrew Miller
416-480-1336
 
Follow me on Twitter @AndrewMillerACM
© Andrew Miller. All rights reserved. 2014.

The Importance of Customer Profiles

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Andrew explains the process he uses when helping clients gain insight on exactly who their customers are and what influences their buying decisions.