Miller’s Monday Morning Message

Andrew MillerMiller’s Monday Morning Message
presented by ACM Consulting Inc.

Andrew Miller on operational excellence, strategy, life balance and everything in between

Toronto – June 30, 2014
Just like many of you in your businesses, I am forced to send you all a way to consent to continue to receive emails from me, or unsubscribe. This is a results of Canada’s new Anti-Spam Law (CASL).
 
I don’t know about you, but I have probably received well over 200 emails asking me to consent to receive further emails. I have received emails from companies that I wasn’t receiving emails from before. I am receiving emails from companies that I am a customer of. I am receiving emails from companies that I have never, nor will ever, buy products and services from.
 
I was talking with a friend the other day who says that most of his business comes from targeted emails to a large list of people with special offers. My email list are targeted based on the type of content that I send. So who exactly is the CASL trying to to target?
 
I’m not sure it will have any impact because much of the spam I receive is about some Nigerian prince who is offering a fortune or a barrister representing one. The source of these emails is almost impossible to find. So all we have really done is force many legitimate businesses to risk losing a significant portion of a distribution list it took years to build up and in the process, force companies to spend untold time and money to comply, and force people to receive hundreds more emails within a short period of time.
 
In the end, will it really be worth it? In three years, when the full force of the CASL comes into play, will we be any better off?
 
My book, Redefining Operational Excellence, is now available. Click here to order your copy.
 
To request an interview or more information, please contact:
 
Andrew Miller
416-480-1336

Follow me on Twitter @AndrewMillerACM
© Andrew Miller. All rights reserved. 2014.

Miller’s Monday Morning Message

Andrew MillerMiller’s Monday Morning Message
presented by ACM Consulting Inc.

Andrew Miller on operational excellence, strategy, life balance and everything in between

Toronto – June 23, 2014
There are only three ways an organization can improve profit margins:
  • Increase revenue and maintain costs.
  • Maintain revenue and decrease costs.
  • Increase revenue and decrease costs.
In order for organizations to be able to master the art of maximizing profit margins, they need to know which levers to pull in order to maximize those margins. Pulling these levers means having the right strategy to take advantage of the opportunities. These levers become even more important when you are in industries like retail where margins are very tight to begin with. Mastering margins is not just about cutting costs to increase profit, it’s about knowing which levers to pull, what strategies to implement, and when to pull the lever.
 
Mastering profit margins is like operating a crane. If you pull the right lever at the right time, you are able to lift a huge piece of equipment or material with ease. You use leverage. Mastering margins is the same. You use a small amount of effort effectively and you are able to raise margins dramatically.
 
Here are the key levers that organizations can pull to master their margins:
  • Pricing and payment terms
  • Procurement and managing suppliers
  • Cost of goods sold
  • Supply chain optimization
  • Customer growth and retention
  • Employee engagement and empowerment
  • Brand recognition
  • Operational excellence
  • Innovating and collaborating
To be a successful and profitable company, you need to know which levers to pull and when. And often you may be pulling multiple levers at the same time.
 
Which levers can you pull to maximize your profit margins?
 
 
My book, Redefining Operational Excellence, is now available. Click here to order your copy.
 
To request an interview or more information, please contact:
 
Andrew Miller
416-480-1336

Follow me on Twitter @AndrewMillerACM
© Andrew Miller. All rights reserved. 2014.

Miller’s Monday Morning Message

Andrew MillerMiller’s Monday Morning Message
presented by ACM Consulting Inc.

Andrew Miller on operational excellence, strategy, life balance and everything in between

Toronto – June 16, 2014
The reason that more than 70% of change initiatives fail is because the implementation is not done in a sustainable way. Organizations often use methodologies as a crutch that stops them from using good judgment and critical thinking. Methodologies stop us from making the tough decisions we need to make in order to be successful.
 
If you want to have a successful change initiative, there are four key components to your change strategy:
  1. Identify the key objectives and desired outcomes for the organization – What do you want to accomplish?
  2. Identify the ideal future state for the organization to achieve those outcomes – What will the organization look and feel like once you have accomplished those desired outcomes?
  3. Identify and engage key stakeholders, then empower them to make decisions in the best interests of the organization – What’s in it for each of the key stakeholder groups? Why would they support the change?
  4. Apply practical and sustainable strategies to achieve the desired outcomes – How can this change most effectively be achieved?
Most organizations don’t ask these questions, or often any questions at all. When you don’t consider these questions, there is a gaping hole in your change strategy. We don’t need methodologies or to be trained on different belt colours, we simply need to answer the right questions and develop a mindset that allows us to consider how the change will impact the people inside and outside our organization.
 
Is change readiness a core competency of your organization or simply an afterthought tied to the latest methodology you are using?
 
To request an interview or more information, please contact:
 
Andrew Miller
416-480-1336

My new book, Redefining Operational Excellence, is now available. Click here to order your copy.

Follow me on Twitter @AndrewMillerACM
© Andrew Miller. All rights reserved. 2014.

Miller’s Monday Morning Message

Andrew MillerMiller’s Monday Morning Message
presented by ACM Consulting Inc.

Andrew Miller on operational excellence, strategy, life balance and everything in between

Toronto – June 9, 2014
In my Monday Morning Message from a couple of weeks ago, I wrote that in order to increase profit margins, you needed to create an emotional connection with customers which would create customer continuance (E = mc2). One of the ways to do that is through consistency, so that customers know what to expect each time they have an experience with your organization.
 
Every Sunday morning my daughter and I go grocery shopping at the local Loblaws. This has become the weekly tradition. We go first thing in the morning before the Sunday morning rush to ensure that everything on our list is available and on the shelves. Yesterday, I was unable to go shopping in the morning and was forced to go in the afternoon. This is usually the worst time to go because after the morning rush of shoppers, the shelves are bare and the aisles are filled with employees trying to restock them.
 
But to my surprise, when I went yesterday afternoon the shelves were fully stocked and the aisles were not filled with employees blocking them with giant carts. My afternoon shopping experience went as smoothly as my normal morning experience. Loblaws provided consistency of experience and that is something that I noticed.
 
McDonald’s is another example of an organization that provides a consistent experience. Regardless of where you are in the world, the McDonald’s experience is similar. They have set certain expectations for services and quality.
 
What are you doing to provide a consistent experience every time your customers interact with you?
 
To request an interview or more information, please contact:
 
Andrew Miller
416-480-1336

My new book, Redefining Operational Excellence, is now available. Click here to order your copy.

Follow me on Twitter @AndrewMillerACM
© Andrew Miller. All rights reserved. 2014.

Miller’s Monday Morning Message

Andrew MillerMiller’s Monday Morning Message
presented by ACM Consulting Inc.

Andrew Miller on operational excellence, strategy, life balance and everything in between

Toronto – June 2, 2014
In my new book, Redefining Operational Excellence, I talk about four phases of operational excellence:
  • Phase 1: Lack of Direction
  • Phase 2: Awareness
  • Phase 3: Commitment
  • Phase 4: Mastery

Most organizations never make it past phase 3, and even if they do, they don’t stay there very long. The organizations who make it to the Mastery phase and stay there (think Procter & Gamble, McDonald’s, 3M, Disney) do things differently than other organizations. They are able to find money and performance boosts in areas that others don’t normally look.

Here’s how:

  • They look for departments, divisions, and areas of the organization that have not been recently reviewed and they review them.
  • They hire not just based on past and current needs, but also on future needs that align with the direction the organization is taking.
  • They look for opportunities in what’s happening in the industry or with their competitors.
  • They don’t ask customers what they want, they show customers what they need.
  • They constantly innovate and look for ways to improve performance.

If you are interested in determining what phase of operational excellence you are in and some strategies to achieve mastery, contact me and I will send you a self-assessment that only takes a few minutes.

To request an interview or more information, please contact:

 
Andrew Miller
416-480-1336

My new book, Redefining Operational Excellence, is now available. Click here to order your copy.

Follow me on Twitter @AndrewMillerACM
© Andrew Miller. All rights reserved. 2014.