Miller’s Monday Morning Message

Andrew MillerMiller’s Monday Morning Message
presented by ACM Consulting Inc.

Andrew Miller on operational excellence, strategy, life balance and everything in between

Toronto – December 29, 2014
In a recent post, I discussed how innovation was one of the keys to achieving operational excellence in the future. But innovation in the sense of effectively applying and adopting new ideas to maximize their impact.
I recently spoke to a group of high potential managers and directors and suggested some key factors in maximizing the impact and value of new ideas:
  • Creating an innovation council or some separate body accountable for effectively managing the idea and innovation process.
  • Developing common decision-making criteria for the prioritization of ideas.
  • Developing a common way for employees, suppliers, customers, and other business partners to submit ideas they have generated.
  • Fostering an innovative environment by rewarding desired behaviour and not just victories.
  • Identifying new and creative ways to share best practices across the entire organization.
  • Utilizing a formal process for managing innovation and ideas.

How many of these key success factors is your organizing exhibiting as it pertains to innovation?

I want to wish you and your families a happy and healthy holiday season!

Listen to my podcast on why Operational Excellence needs to be redefined.
Follow me on Twitter @AndrewMillerACM
Register for my free event to dramatically increasing your profits and improve your performance.

To request an interview or more information, please contact:

 
Andrew Miller
416-480-1336
© Andrew Miller. All rights reserved. 2014.

Miller’s Monday Morning Message

Andrew MillerMiller’s Monday Morning Message
presented by ACM Consulting Inc.

Andrew Miller on operational excellence, strategy, life balance and everything in between

Toronto – December 22, 2014
As you know, ’tis the season to be jolly. But it is also the season to reflect on the past year. What worked? What didn’t?
As others scramble to reflect on the past year and fix what went wrong, you need to be focusing on the year ahead. Here are three questions to think about to help you jump start 2015:
  • What specific new value can I offer to existing customers?
  • What is the best way to deliver that value?
  • How else can I make the first quarter of 2015 our most successful ever?

While many use the holiday season as a time to slow down, business doesn’t stop. Companies are still making products. Charities are still raising money. Professional firms are still offering services.

While it is a great opportunity to spend time with family and recharge our batteries. The holiday season is also a great time to determine how you will achieve some immediate success in 2015. You want to lay a solid foundation for achieving tremendous results.

What will you do to maximize results in early 2015?

I want to wish you and your families a happy and healthy holiday season!

Listen to my podcast on why Operational Excellence needs to be redefined.
Follow me on Twitter @AndrewMillerACM
Register for my free event to dramatically increasing your profits and improve your performance.

To request an interview or more information, please contact:

 
Andrew Miller
416-480-1336
© Andrew Miller. All rights reserved. 2014.

Miller’s Monday Morning Message

Andrew MillerMiller’s Monday Morning Message
presented by ACM Consulting Inc.

Andrew Miller on operational excellence, strategy, life balance and everything in between

Toronto – December 15, 2014
The recent report from the US Senate Intelligence Committee showed how things can go wrong when decisions are made hastily, without an objective in mind, and initiatives are taken on without any clear oversight. The CIA is now in hot water over the tactics it used in overseas prisons after the terror attacks on September 11, 2001.
What did we learn and how can we apply it to organizations?
  • Ensure oversight and accountability for key initiatives. Accountability means that one person is accountable for the success or failure of an initiative. This person needs to be identified at the outset and have clear expectations set for them around expected results and behaviour.
  • Encourage transparency across the organization. Whether delivering positive messages (we just increased market share) or not so positive ones (we need to layoff 500 people), you need to be honest and transparent. Employees will forgive you for making a mistake, they won’t forgive you for blatantly lying to them.
  • Develop an approach that will best achieve the objectives you want to accomplish. In order to develop the right approach, you need to know what your objectives are. Once you have clearly identified those objectives, it’s easier to develop the right tactics to achieve them.

How are you going to avoid a scathing report about your operations?

Listen to my podcast on why Operational Excellence needs to be redefined.
Follow me on Twitter @AndrewMillerACM
Register for my free event to dramatically increasing your profits and improve your performance.

To request an interview or more information, please contact:

 
Andrew Miller
416-480-1336
© Andrew Miller. All rights reserved. 2014.

Miller’s Monday Morning Message

Andrew MillerMiller’s Monday Morning Message
presented by ACM Consulting Inc.

Andrew Miller on operational excellence, strategy, life balance and everything in between

Toronto – December 8, 2014
If there was ever an argument on why North America needs to become less reliant on foreign oil and focus on developing other industries, we saw it this week. Saudi Arabia slashed the price it will charge for oil in order to maintain it’s market share and the OPEC countries have refused to lower production in order to help raise prices.

So how does that decision made halfway around the world affect North America? Resource and energy company shares take a huge hit, but more importantly, the lower price will reduce the amount of income flowing into countries that sell oil, like Canada. The Governor of the Bank of Canada said these lower oil prices could reduce Canada’s growth rate by 0.3% (the latest growth rate for the country is around 3%). That is a 10% reduction in the growth rate of an entire country because of decisions made in Saudi Arabia.

Maybe it’s time to put more money and resources into developing some of the other sectors of the economy. Read more about that in one of my recent Monday Morning Messages.

Imagine your profitability eroded by 10% almost overnight because of a decision that you had no control over. Wouldn’t that prompt you to make some changes?

Listen to my podcast on why Operational Excellence needs to be redefined.
Follow me on Twitter @AndrewMillerACM
Register for my free event to dramatically increasing your profits and improve your performance.

To request an interview or more information, please contact:

 
Andrew Miller
416-480-1336
© Andrew Miller. All rights reserved. 2014.

 

Miller’s Monday Morning Message

Andrew MillerMiller’s Monday Morning Message
presented by ACM Consulting Inc.

Andrew Miller on operational excellence, strategy, life balance and everything in between

Toronto – December 1, 2014
In my latest podcast, The Future of Operational Excellence in Healthcare, I talk about three themes that organizations need to master in order to be successful in the healthcare industry and I provide you with some practical strategies you can employ.

The three key themes are:

  1. Innovation – It’s not just about coming up with new ideas. The future of operational excellence in healthcare is in the ability to apply and adopt new ideas to maximize results by managing the innovative process.
  2. Collaboration – Collaboration is a means to an end and organizations need to focus on the outcomes they want to achieve and then effectively collaborate to help achieve them.
  3. Performance – The most successful organizations are able to identify money and performance boosts in areas that others don’t normally look and then implement changes in a sustainable way by empowering front line people.

Organizations can master all three of these areas without making any significant investments. You just need to instill the right mindset within your organization and have the passion and discipline to implement these strategies effectively.

Which of the three key themes will you tackle first?

Listen to my podcast on why Operational Excellence needs to be redefined.
Follow me on Twitter @AndrewMillerACM
Register for my free event to dramatically increasing your profits and improve your performance.

To request an interview or more information, please contact:

 
Andrew Miller
416-480-1336
© Andrew Miller. All rights reserved. 2014.