Miller’s Monday Morning Message

Andrew MillerMiller’s Monday Morning Message
presented by ACM Consulting Inc.

Andrew Miller on operational excellence, strategy, life balance and everything in between

Toronto – May 25, 2015
I gave a talk last week to a group of senior finance executives about ways to think differently about how their organization operates. I focused on showing them why they needed to think about growth, not just the reduction of expenses, as well as improve the adoption and impact of new ideas, not just improve the organization’s ability to generate new ideas.
The original title of the talk was, “So you want to sit in the CEOs chair?” I soon realized in talking with many of these executives before my speech, that many of them had no interest in becoming a CEO. It wasn’t because these executives weren’t smart enough or driven enough. It was because most of them weren’t interested in taking on the additional pressure and expectation that comes with sitting in the CEO’s chair.
It reiterated for me how lonely being a CEO can be. If senior financial executives don’t want to be CEOs, then would the same apply for other groups of executives? Are we creating CEO positions that are so stressful and isolated that nobody wants them?
Looking for more insights?
Each Wednesday I will be posting a short video tip to help organizations improve operational excellence. Click here to watch them.
Follow me on Twitter @AndrewMillerACM

To request an interview or more information, please contact:

 
Andrew Miller
416-480-1336
© Andrew Miller. All rights reserved. 2015.

Hockey Management podcast: Momentum

In this episode, I discuss how important momentum is in business. When you have momentum, you want to keep it. When you don’t have momentum, you want to gain it.

Do you know how to maintain the momentum you have, or gain it when you don’t?

Why Lean is a thing of the past

I was reading a discussion board today where a Lean champion stated that in order to really benefit from Lean, you need to wait at least two years, and that the best results come in years two through five.

Is there any other statement needed to show why Lean is a dinosaur? Who has two years to wait to see if it’s working? And that two year period doesn’t even include the time spent training the organization on how to be Lean.

The most successful organizations should be making behaviour changes that show almost immediate results. Of course, the results will magnify over time, but there should still be some short term wins to show that the right decision was made. If there aren’t, then a quick course correction may be in order.

The problem with any methodology is that is takes too much time to learn, to implement, and to gain any sustainable result. Changing your organizational mindset to focus on excellence, not perfection, can be more quickly implemented and yield more dramatic results.

Miller’s Monday Morning Message

Andrew MillerMiller’s Monday Morning Message
presented by ACM Consulting Inc.Andrew Miller on operational excellence, strategy, life balance and everything in between

Toronto – May 18, 2015
Last week, Hydro One fired an employee because of news video footage of him making vulgar remarks to a female reporter at a TFC soccer match. The specific remarks made are irrelevant, but the fact that they were made, and then repeated, on camera is a disturbing trend. Obviously, this gentleman was having a good time at the game and probably got carried away. But his comments have now been seen by millions of people. It likely never occurred to him at the time that he was doing something wrong, let alone that he might lose his job.
Should he lose his job? Should organizations have the right to fire employees for conduct outside of the workplace? In my mind they should. Employees are a reflection of the organization and if that reflection is tainted then the organization will suffer.
Here’s your chance to weigh in. Send me your thoughts on whether Hydro One is making the right move.
As the leader of an organization, you need to be conscious of the perception that your employees create both at and away from the office. They are representing you even when they are not at work. What impression are your people creating when they are away from the office?
Looking for more insights?
Each Wednesday I will be posting a short video tip to help organizations improve operational excellence. Click here to watch them.
Follow me on Twitter @AndrewMillerACM

To request an interview or more information, please contact:

 
Andrew Miller
416-480-1336
© Andrew Miller. All rights reserved. 2015.

Hockey Management podcast: Pivots and turns

In this episode, I discuss how those hockey players who are able to adapt and anticipate quickly are the most successful. They can adjust to the changing play by quickly pivoting and turning in a different direction. Successful companies are no different.

Are you nimble enough to stop quickly and change direction as new obstacles appear?

Miller’s Monday Morning Message

Andrew MillerMiller’s Monday Morning Message
presented by ACM Consulting Inc.

Andrew Miller on operational excellence, strategy, life balance and everything in between

Toronto – May 11, 2015
In Alberta this week, the NDP won a landslide victory, taking a majority government and knocking the PCs out of power after more than 40 years. This surprised most people. Not just that the NDP won, but that it was such a decisive margin.
I was speaking with a colleague the other day and he put it perfectly, “Contractors and trades and many other blue collar workers have been pouring into Alberta for years to take advantage of great employment opportunities. And the oil and gas industry is suffering. It shouldn’t take a genius to figure out that a political party that caters to blue collar workers might actually win the election.”
Even though hindsight is 20/20, there were many signs that the NDP would have a chance to take over power in Alberta. We just didn’t put them all together and come to a logical conclusion.
Are there any trends in your industry that you are missing and could have a disruptive effect on your organization’s success?
Looking for more insights?
Each Wednesday I will be posting a short video tip to help organizations improve operational excellence. Click here to watch them.
Follow me on Twitter @AndrewMillerACM

To request an interview or more information, please contact:

 
Andrew Miller
416-480-1336
© Andrew Miller. All rights reserved. 2015.

The Value of Launching a New Product on time

When you launch a product late, not only do potential sales and profits go down dramatically, but there is also a ripple effect.

When a product launch is delayed by a month, there is extra time and effort required. This throws off resource scheduling, production scheduling, etc for other new products that need to be launched because organizations only have a finite number of resources.

There is not just a loss of revenue on the new product itself, but an incremental cost to the company in not being able to move on to the next product. There is a loss of customer confidence, investor confidence, partner confidence. There is frustration by the employees working on the launch. There is fatigue.

Products that launch on time have a much higher level of profitability than those that don’t, even if the budget to get the product launched was overrun. Consider that next time you have the option to spend money to ensure a product launches on time.

My advice to you – spend the money!

Hockey Management podcast: Tripping

I have started a new podcast series called Hockey Management, where I use the sport of hockey as an analogy for successful business results.

In this episode, I discuss tripping, a penalty where one player trips up another to impede their progress. Are you working harder than your competition in order to stay ahead of them, or are they working harder than you are, forcing you to trip them up from behind?