Biography

As a leading expert in operational excellence, Andrew Miller works with world-class organizations to help them accelerate growth and maximize profitability without making any new capital investments.

His clients include 3M, Four Seasons Hotels and Resorts, McKesson, Becton Dickinson, the Bank of Nova Scotia, the YMCA, Mount Sinai Hospital, Agnico-Eagle Mines, Women’s College Hospital, the Hospital for Sick Children, the Centre for Addiction and Mental Health and many other world-class institutions.

His book, Redefining Operational Excellence: New Strategies for Maximizing Performance and Profits Across the Organization, is available here. His new book, The Unified Theory of Profitability, is due out in 2016.

Andrew has spoken to corporate and industry audiences across North America on a variety of topics. He has written hundreds of articles and his ideas have been published in The Huffington Post, Entrepreneur, Inc., IndustryWeek, PROFIT, Purchasing, Inside Supply Management, Associations Now, Canadian Healthcare Manager, Summit Magazine and Canadian Transportation & Logistics. He has been featured in the Globe and Mail national newspaper multiple times and Management Consultant International magazine. His blog, From Chaos to Order, is constantly updated with new articles, podcasts and business insights.

He has been a visiting professor at the graduate business schools of York University, the University of Victoria, the University of Waterloo, St Mary’s University and various other universities across Canada.

Before starting his firm in 2006, Andrew held senior consulting positions with IBM Business Consulting Services and PricewaterhouseCoopers Consulting. He has an International MBA with majors in Logistics and Marketing from the Schulich School of Business in Toronto.

Andrew also donates his time to charitable organizations such as Mount Sinai Hospital in Toronto, where he is active in an organization tasked with raising money for the hospital and developing the next generation of hospital leadership. Andrew speaks French fluently, is an avid participant in a variety of sports, and is a voracious reader and traveler. He lives in Toronto with his wife and three children.

Andrew can be reached at andrew@acmconsulting.ca or at 416-480-1336.