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| Situation A group of healthcare facilities needed assistance setting up a shared services centre (SSC) to centralize many of their supply chain functions and processes. The new SSC needed an organizational structure and technology infrastructure developed. Intervention Andrew was the Project Lead and led the development of the SSC structure. This included leading a Request for Proposal (RFP) process for the selection of a supply chain software vendor, participating in the development of the SSC organizational structure and building the process foundation for the way in which the SSC would function. Andrew also facilitated the development of service levels that would be provided to customers. Resolution The creation of the SSC had planned annual cost savings of more than $1,000,000. |
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