Situation

A group of healthcare facilities needed assistance setting up a shared services centre (SSC) to centralize many of their supply chain functions and processes. The new SSC needed an organizational structure and technology infrastructure developed.
 

Intervention

Andrew led the development of the structure for the shared services model. This included leading a selection process for a supply chain software vendor, participating in the development of the organizational structure and building the process foundation for shared service operations. Andrew also facilitated the development of service levels that would be provided to customers of shared services model.
 

Resolution

The creation of the SSC had planned annual cost savings of more than $1,000,000, as well as productivity increases resulting from the centralization of supply chain operations.