Situation

A healthcare service provider wanted to ensure that it was following leading practices in advising its customers on purchasing policies and procedures to be followed in order to maximize return on investment.
 

Intervention

Through structured workshops, group coaching and the development of a standard procurement policies document, we were able to raise the level of competency in the department and implement a standard set of policies across the organization. This allowed the employees to focus more of their time on building stronger customer relationships as well as increase the confidence level of customers and suppliers through the ability of the employees to provide value-added expertise.
 

Resolution

Customer and employee satisfaction increased as a result and the client was able to attract new customers. Increased value for money was achieved through improved supplier relationships and encouraging a higher level of competition.