Are You a World Class Supplier?

In order to determine how much value you are providing to your customers and clients, you should be asking yourself these questions:

No. Question Yes No
1 Do we engage with clients and customers on a regular basis through meetings and performance reviews?
2 Are we proactively communicating with clients and customers (as opposed to only when there is an issue or a new good or service to purchase)?
3 Do we provide suggestions on how to add value to our customer’s organizations?
4 Are we providing our customers with something they cannot get elsewhere?
5 Do we have the customers best interests in mind?
6 Do we provide customers with open access to our other customers to share information, lessons learned and best practices?
7 Are customers receiving tangible benefits from being a part of this relationship?
8 Are we easy to work with?
9 Are we getting testimonials and referrals from our clients?