The 10 Characteristics of a High Performing Board

Do you think your board of directors exhibits high performance? Now there is a way to find out. Take this assessment to see how many of the 10 characteristics of high performing boards you exhibit.

Andrew Miller-High Performing Boards assessment

Feel free to contact me if you would like to discuss your results.

Miller’s Monday Morning Message

Andrew MillerMiller’s Monday Morning Message
presented by ACM Consulting Inc.

Andrew Miller on operational excellence, strategy, life balance and everything in between

Toronto – June 29, 2015
By now, many of you have seen the math question from the admissions test for Chinese elementary students. If you haven’t, here is the test. Students had 20 seconds to get the answer.
Were you able to get the answer? If not, consider that this puzzle is all about changing your perspective about the solution. Now flip the picture upside down and see if you can come up with the answer. Much easier, right?
This puzzle shows us how changing your perspective can show you a simple solution.
How often do you change perspective on an issue or an opportunity to allow the obvious solution to come to you?
Looking for more insights?
Check out my podcast series called Hockey Management, where I use hockey as an analogy for successful business results.
Prefer watching videos? The take a look at my short videos providing operational excellence tips.
Follow me on Twitter @AndrewMillerACM

To request an interview or more information, please contact:

 
Andrew Miller
416-480-1336
© Andrew Miller. All rights reserved. 2015.

Hockey Management podcast: Interference

In this episode, I discuss interference and how well you reduce your competitors’ chances of being successful without doing anything unethical or illegal.

What barriers do you need to create to protect your market share?

Creating a Low Centre of Gravity for Your Organization

Organizations want to maximize impact in everything they do. In order to do that, you need to create a low centre of gravity. You need to not only be able to remove obstacles, you need to be able to go through them. Hence the importance of the low centre of gravity.

In order to create that low centre of gravity, organizations need to master three elements:

  1. Speed – you need to approach any initiative or strategy with speed.
  2. Angle – You need to take the right approach and have the right angle.
  3. Power – You need to come with strength and power.

If any of these three elements are missing, you will not be able to maximize impact and go through the obstacles in your way. The visual below shows the sweet spot between the three elements and what happens if you are not in that sweet spot.

Low Centre of Gravity

If you have speed and power, but the wrong angle, you will miss your target.

If you have speed and the right angle, but no power, you will get run over.

If you have the right angle and power, but no speed, you will get left behind.

If you have speed, power, and the right angle, you will maximize impact.

Miller’s Monday Morning Message

Andrew MillerMiller’s Monday Morning Message
presented by ACM Consulting Inc.

Andrew Miller on operational excellence, strategy, life balance and everything in between

Toronto – March 30, 2015
Organizations need to change the way they operate if they want to continue to be successful. The way organizations engage with customers is different. The way customers buy products and services is different. The way employees choose where they want to work is different. The way companies innovate is different.
If you want to maximize performance and profitability, you need to make these mindset changes:
  • You can’t focus on customer satisfaction, you need to focus on customer retention. Happy customers only matter if they keep buying from you.
  • You can’t focus on cost cutting, you need to focus on growth. Controlling costs makes sense, but having a strategy that relies on cutting costs to be competitive will not allow you to survive for very long.
  • You can’t focus on elimination of waste and standardization, you need to focus on innovation. You need to create new ways of operating that accomplish your objectives faster and more effectively and you need to become a master of adopting and applying those ideas across your organization.
  • You can’t focus on productivity, you need to focus on performance. Every employee needs to contribute to help the organization make progress.
  • You should spend less time on strategy development and more time on execution. Most initiatives fail at the execution stage. It might be the right thing to do, but if executed poorly, you don’t get the results you expected.
  • Don’t underestimate the value of speed. But you need to know when to speed up and when to slow down. You need to optimize speed.

Changing the mindset of organization is not easy, but it’s necessary. Start by preaching excellence not perfection. Reward people for trying new ways to improve performance, even if they fail. Look at new ways to measure success.

But most importantly, you need to first acknowledge that your mindset needs to change. Then you can begin to identify the best opportunities to improve performance.

Looking for more insights?
Each Wednesday I will be posting a short video tip to help organizations improve operational excellence. Click here and here to watch my first videos.
Follow me on Twitter @AndrewMillerACM

To request an interview or more information, please contact:

 
Andrew Miller
416-480-1336
© Andrew Miller. All rights reserved. 2015.

The one thing you should do to improve operational excellence

If there is only one thing you do this week or this month to improve operational excellence in your organization, this is it. Are you ready? Review the three questions below and choose at least one of them to take action on:

  1. Are there any areas of our organization where the way we operate has not been reviewed or assessed in more than two years? If yes, then I guarantee there is a dramatic opportunity to improve performance and profitability in that area.
  2. Are there things that our customers are doing that we could be doing for them that would add value? If yes, then there is a new product or services in the making that you can commercialize and offer to customers.
  3. Do we have the right people in place for the future needs of our organization (NOT the current needs)? In order to answer this question, you need to know in which direction you want to take the organization. Are you launching new products? Moving into new markets? Changing your customer acquisition strategy or your pricing model? Regardless of the direction you want to go, you need to ensure you have the right people to get you there.

By tackling even one of these questions, you will find dramatic improvements to performance and significant increases in profitability.

Podcast: The Future of Operational Excellence in Healthcare

In my latest podcast, The Future of Operational Excellence in Healthcare, I talk about three themes that organizations need to master in order to be successful in the healthcare industry and I provide you with some practical strategies you can employ.

The three key themes are:

  1. Innovation – It’s not just about coming up with new ideas, the future of excellence is in the ability to apply and adopt new ideas to maximize results by managing the innovative process.
  2. Collaboration – Collaboration is a means to an end and organizations need to focus on the outcomes they want to achieve and then effectively collaborate to help achieve them.
  3. Performance – The most successful organizations are able to identify money and performance boosts in areas that others don’t normally look.

I invite you take a listen and comment here on your thoughts on the future of operational excellence in healthcare.

 

 

Miller’s Monday Morning Message

Andrew MillerMiller’s Monday Morning Message
presented by ACM Consulting Inc.

Andrew Miller on operational excellence, strategy, life balance and everything in between

Toronto – April 7, 2014
I often get asked by clients and colleagues, “If you were running my organization, what changes would you make?” So here are some immediate things I would do if I took over an organization tomorrow:
  1. Eliminate annual employee performance reviews and replace them with more regular reviews, thus making my managers must more accountable to manage.
  2. Refuse to go to any meeting where we weren’t discussing something that would have a significant impact on the results of the organization.
  3. Ensure I spent at least 50% of everyday meeting with customers, suppliers, and business partners.
  4. Eliminate most of the metrics that are currently being used and only use ones that clearly show we are progressing towards our future state.
  5. Eliminate strategy retreats and time-consuming planning meetings and focus the organization on implementation and execution.
  6. Create a separate innovation team and implement a process for managing innovation to ensure we measure the possible impact of new ideas and then integrate them into the way we operate.

Most organizations aren’t doing a lot of the things I mentioned above, even though implementing them would improve their performance and results. So why isn’t it happening?

To request an interview or more information, please contact:
 
Andrew Miller
416-480-1336
 
Follow me on Twitter @AndrewMillerACM
© Andrew Miller. All rights reserved. 2014.