Andrew on three ways to find out where your customers hang out.
Once of the things that great companies do is they hire the best people. These successful companies aren’t afraid to recruit the best people from other organizations or pull talented people from other industries. In a previous post, I talked about the importance of following the ACM model when looking for the right people. My model identifies the three attributes that are most important to an organization when hiring: Attitude, Competency, and Mindset.
Let’s talk a little more about each one:
- Attitude means that an employee has a passion for the organization and what it is trying to accomplish and is excited about being a part of the organization.
- Competency means that employees have the right capabilities to do their jobs, or have the ability to learn the right skills.
- Mindset means that an employee has a passion for the organization and what it is trying to accomplish. Having the right mindset allows an employee to come to work every day and look for ways to improve the performance of the company.
If any one of these attributes is missing, then the employee will likely not last very long with the organization. Integrate the search for these three attributes into your hiring process and you will attract better people and make better hiring decisions.
The end of the year is a time of reflection and celebration. But it’s also a time for looking forward to the future and making improvements. Having avatars and examples to emulate always makes looking forward easier.
I’m often asked by my clients, “What will the best companies do in 2013?” Here are some of my thoughts, in no particular order:
- They will take advantage of a more interconnected world. Information is readily available and customers do much of their own research and fact-finding. Success will hinder on a company’s ability to thrive in this environment.
- They will collaborate more with their customers and business partners to gain loyalty through approaches like building communities, either online or otherwise, and providing unique experiences.
- They will focus on being a constant source of value to customers and providing a great customer experience.
- They will continue to attract the best people and they will focus more on retention of their best people. The more commoditized products and services become, the more important people become as a differentiating factor and even competitive advantage.
- They will develop new and innovative ideas and solutions for their customers.
- They will implement strategies effectively by avoiding the poor alignment of daily activities and the future vision, poor communication practices and a lack of accountability.
- They will focus on managing speed (knowing when to speed up and when to slow down), not just increasing it, in order to maximize profitability and performance.
Are you developing strategies that align with what the best companies in the world will be doing?
Andrew discusses three ways to identify and take advantage of interstitial spaces in your organization.
In order to master strategy execution and implementation, you need to have three components:
If any of these three are missing, you are going to miss out on achieving great results.
Andrew explains the three things you need to master in order to ensure effective strategy execution.
Andrew discusses the six things to do to stay at the top of your industry.
Andrew shares why people and execution drive success, not results or process.