Miller’s Monday Morning Message

Andrew MillerMiller’s Monday Morning Message
presented by ACM Consulting Inc.

Andrew Miller on operational excellence, strategy, life balance and everything in between

Toronto – December 9, 2013
We are exposed to so much information that it is difficult to sift through it all. Do you ever wonder why we need to hear things three of four times before we absorb them? I don’t actually believe that we need repetition to act on things, because we act on something right away if it resonates with us and we see a benefit. The reason we need to hear things three or four times is because we are not always ready to listen the first or second time. It’s not a question of remembering it, it’s a question of the right time and the right place.
 
We have all been told something by a parent or sibling or spouse or colleague and have acted on it immediately. That’s because we saw the value in acting immediately. It’s also because, at that moment in time, we were ready to hear what the other person was saying. Contrast that to repetitive messages that we never act upon and consider what else was going on at the time. Were we ready to act or even absorb what we heard?
 
We should be spending more time trying to immediately apply things we hear and that resonate with us. We should be spending less time worrying about the information we are not applying. With all of the noise out there, if you can’t find a practical application for something right away, stop thinking about it. Inevitably you will hear about it again.
 
To request an interview or more information, please contact:
 
Andrew Miller
416-480-1336
 
Follow me on Twitter @AndrewMillerACM
© Andrew Miller. All rights reserved. 2013.

What does a sump pump have to do with profitability?

During this past summer when the power went out and we had some flooding, a friend texted me asking if his sump pump would work while the power was off. Sadly, I told him “No.” I was thinking about that recently and how it applies to operational excellence and the organizations that pursue it.

Having the power go out for an organization is one thing, but it can also be a metaphor for something larger. What contingency plans do you have when the power metaphorically goes out? Do you sit around and wait for the power to go back on or do you have a plan in place? What if a system is down or the phone lines are out or your production line sputters?

When our power goes out, we have flashlights we can use, candles we light, and cell phones to make the calls we need to make. We can watch TV on our computers or iPads and we can still communicate with the outside world. Some houses even have generators providing back-up power. Life doesn’t stop.

But many organizations don’t have these back-up plans with the lights go out or their systems go down. They have no plan to continue running the business. They lose customers. They lose time. They lose money.

What plans do have in place for when the lights go out?

Miller’s Monday Morning Message

Andrew MillerMiller’s Monday Morning Message
presented by ACM Consulting Inc.Andrew Miller on operational excellence, strategy, life balance and everything in between

Toronto – December 2, 2013
Recently, the Alibaba group of websites in China, which sell thousands of items online, did more than $6 billion in online sales on one day. That’s right, one day. This is a staggering number. Couple that with the fact that 42% of purchases on Black Friday were made online (up from 40% last year and 26% in 2006), and we can see that having an online presence is no longer an option. But we all knew that. Here are some things that maybe we haven’t considered:
  • Online purchases are fueled by price and convenience. You need to have both components to succeed.
  • If you can’t offer cheaper deals, then you need to offer a unique experience. Something that is easy and useful for your online customers.
  • Make each visit to your site a different experience with new deals and new ways to provide value. This will keep customers coming back.

“The numbers for online purchasing are staggering and are only going to exponentially increase,” says Andrew Miller, president of ACM Consulting. “Today’s customers are more sophisticated and very comfortable with technology, so organizations need to figure out how to stay ahead and provide a useful experience for their online customers. It’s no longer a question of whether or not to have an online presence, it’s how that presence will keep existing customers coming back while also attracting new customers.”

 
To request an interview or more information, please contact:
 
Andrew Miller
416-480-1336
 
Follow me on Twitter @AndrewMillerACM
© Andrew Miller. All rights reserved. 2013.