In an earlier post, I talked about how technology is used in the workplace is not aligned with the way employees use technology away from the workplace.
What I mean doesn’t relate to updating hardware and software or getting the latest version of something, but more about how people communicate and making sure organizations align how they use technology to achieve specific outcomes.
Outside of work people use mobile phones and tablets and other technology to stay in constant contact with one another, share information, gather information, search for resources, etc. They expect immediate results. Yet in many organizations, technology is not used for collaborating or communicating quickly and effectively. In fact, it’s the opposite and can act as a hindrance to performance because the objectives for using the technology were not considered appropriately before it was implemented . Hence the reason you see many people with two mobile devices, one for work and one for personal use, which makes little sense to me.
If technology is not supporting employees to do their job as quickly and effectively as possible, then there will be lost opportunities, hence the impact on profit.
I’m not suggesting that organizations always determine technology decisions based on how employees are using it away from the office. I do think however, that technology adoption would be higher inside organizations if it was used in a way that was better aligned with the way people are using it outside of the office.