Accelerating Growth and Building Business Wealth

I have partnered up with my friend and colleague Phil Symchych to provide you with strategies on how to accelerate the growth of your business and build more business wealth. Read our practical and applicable insights in the documents below.

Three levels of Operational Transparency (Andrew Miller)

Three steps to building business wealth (Phil Symchych)

Pursue Excellence not Perfection

I was meeting with a prospective client recently and said those four key words to her, “In order to achieve your objectives, we need to PURSUE EXCELLENCE NOT PERFECTION.” After I said it, she looked at me, stood up and said, “Can you please excuse me for a minute?” Two minutes later she returned with the CEO and the three of us proceeded to have an engaging 90-minute discussion on how we could improve the performance of their people and their organization.

When we pursue excellence, we reward improvement. We provide a clear road map for people to follow. We achieve incremental successes. And we are always able to redefine what excellence means and set new expectations.

When we pursue perfection, we don’t reward improvement. We only reward perfection. What if it’s never achieved? There are only two possible outcomes when you strive for perfection: Success or failure. There is no middle ground. And unfortunately most organizations that strive for perfection, fail. And even though improvements have been made, they are not celebrated, because perfection was not achieved.

The next time that organization set expectations, people are wary and gun shy because they remember the last time the organization failed. I had a client who told me that her Board of Directors still reviews a specific failed project at every meeting. The problem is that the project failed FIVE YEARS AGO!!! And they are still dwelling on it. Why would anyone want to propose any new project if that is the way failure is treated?

Are you pursuing excellence and setting your organization up for success and improvement, or perfection and setting it up for failure?

Miller’s Monday Morning Message

Andrew MillerMiller’s Monday Morning Message
presented by ACM Consulting Inc.

Andrew Miller on operational excellence, strategy, life balance and everything in between

Toronto – January 4, 2016

I recently delivered a teleconference on prioritization, but the main focus was finding your ONE priority. Many organizations struggle with prioritization because everything becomes a priority for them. They don’t make decisions about which initiatives or ideas are more important than others. In order to find your one priority, you need yo ask yourself two questions:

  1. What is your organization’s ideal future state?
  2. What is the fastest and most effective way to achieve that future state?

The responses to those questions informs the decisions that you make.

Once you have identified your one priority, everything your organization does should align with that one priority. As other initiatives or ideas come up, you then ask yourself another question:

Will these new initiatives help my organization achieve its ideal future state more rapidly or effectively?

If the answer is ‘Yes,” then you need to consider other factors and possibly identify your new one priority.

If ‘No,” then you should move on.

Identifying your one priority is about providing your organization with a laser focus on how to best achieve dramatic results. I’m guessing that is better than the way you currently operate, piling one priority on top of another.

Looking for more insights?
Are you a small or medium-sized business owner looking to accelerate growth and maximize profitability? Then you need to register for my free workshop on How to Accelerate Growth Through Operational Excellence.
Want to become more adept at Operational Excellence? Check out my new Operational Excellence program.
Check out my podcast series called Hockey Management, where I use hockey as an analogy for successful business results.
Prefer watching videos? The take a look at my short videos providing operational excellence tips.
Follow me on Twitter @AndrewMillerACM

To request an interview or more information, please contact:

 
Andrew Miller
416-480-1336
© Andrew Miller. All rights reserved. 2016.

Two Questions that will change 2016 for your organization

Many organizations have a challenge prioritizing initiatives. Here are two questions that will help you find the most important priority for the year:

  1. What is your ideal future state?
  2. What is the fastest and most effective way to reach it?

Once you have answered the two questions above, you will have identified your one priority. Then prioritization becomes easier. Does the future initiative you are proposing allow you to achieve your ideal future state faster and more effectively than what you are currently doing?

Let’s use this real live client example. You are a $250 million organization and your ideal future state is to grow your customer base by at least 10% and increase the retention of existing customers. That answers question #1.

So what is the fastest and most effective way to grow the customer base and retain current customers better? In this case, it was identifying the organization’s ideal customer. Who would most benefit from what this organization had to offer and would be willing to pay for it?

Once we identified the ideal customer (the target market), we implemented strategies to attract and retain them. Every idea and initiative tied back to attracting and retaining that ideal customer group. Results were a growth in the customer base, an increase in customer retention, higher revenues, and increased profits.

This will be one of the concepts I cover in more detail in my free workshop on accelerating growth.

Finding your one priority allows you to focus your entire organization on the opportunity that can offer the greatest impact in the quickest amount of time. How did you answer the questions above?

Miller’s Monday Morning Message

Andrew MillerMiller’s Monday Morning Message
presented by ACM Consulting Inc.

Andrew Miller on operational excellence, strategy, life balance and everything in between

Toronto – December 28, 2015

If you want 2016 to be the best year ever for your organization, here are four essential things you need to do:

  1. Identify your ONE PRIORITY – Find the one priority that can most rapidly and effectively achieve your ideal future state.
  2. Implement OPERATIONAL TRANSPARENCY – Be clear and transparent about how the organization will make decisions and prioritize initiatives. Also, share as much relevant information as you can with customer and business partners to improve performance.
  3. Make the INTRINSIC EXTRINSIC – Identify your internal best practices and determine how to apply your success across the organization and figure out how to better manage internal knowledge.
  4. Demonstrate TOUCH POINT LEVERAGE. This could also be called the “King Midas effect” where everything you touch turns to gold. Every step in a process, every interaction with a customer, or every part of your manufacturing process should add value and leverage the previous “touch point.” You are enhancing at every touch point, not just assembling something.

2016 should be about raising the bar through operational excellence, not about restoring past performance.

What will will you do differently and how will you ensure you sustain momentum?

Looking for more insights?
Are you a small or medium-sized business owner looking to accelerate growth and maximize profitability? Then you need to register for my free workshop on How to Accelerate Growth Through Operational Excellence.
Want to become more adept at Operational Excellence? Check out my new Operational Excellence program.
Check out my podcast series called Hockey Management, where I use hockey as an analogy for successful business results.
Prefer watching videos? The take a look at my short videos providing operational excellence tips.
Follow me on Twitter @AndrewMillerACM

To request an interview or more information, please contact:

 
Andrew Miller
416-480-1336
© Andrew Miller. All rights reserved. 2015.

Teleconference on finding your one priority

I recently delivered a teleconference on finding your one priority. This concept could have the single biggest impact on your organization in 2016. If you don’t know your one priority, and you can’t articulate it both inside and outside the organization, then you will constantly be struggling to determine where time and money and resources will be best utilized.

This is one of the key components to operational excellence.

Here is the recording for those that are interested in taking a listen.

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