How many times have you had to perform an activity and said "why am I doing this?" We have all done this. So why do we continue to do these things? Why do we continue to spend time on activities that are providing no value to our organization and at the same time complain that we do not have enough resources? This is the classic dilemma. Organizations should be focusing their processes and activities on the value-added activities. What are value-added activities, how do we know what activities we should be working on? Simple. Any activity that improves your company's financial performance, improves your employee morale and retention or improves your customer satisfaction would be value-added. Any other activity should be closely scrutinized and likely eliminated. Why would you be spending time on activities that do not achieve one of those three things?
I welcome your comments.