How does technology support operational excellence?

My view of technology is that it should support and enable your strategy, not drive it. As it pertains to operational excellence, here are some questions you should be considering:

  • How can technology help us attract and retain the best people?
  • How can technology help drive innovation and collaboration?
  • How can we use technology to engage with our customers better and increase retention?
  • How can technology help us align our success measures and tactics with the overall strategy?
  • How can technology help us optimize speed?

These are only a few questions you should consider and I will provide some insights into these questions over the next few days and weeks.

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