A recent study by McKinsey stated that most Managers spend more than 1/2 of their time doing administrative tasks or attending meetings. Yikes! Is this what we want our management level people doing? In top performing companies, the number is closer to 30%. That is a significant difference. Shouldn't our Managers be spending time coaching employees, talking to customers, looking for ways to add more value to the company and ensuring everything in the business runs smoothly? Of course, there are always going to be meetings to attend and there are always going to be tasks that need to be completed, but we need our Managers focusing on employee development and customer satisfaction.
How would you react if I told you that I could help your Managers free up 20% of their time to develop and coach employees and work more closely with customers? That would be pretty valuable, wouldn't it? Here are three things Managers can do to help move their time from administration to management of staff and dealing with customers:
- delegate as many administrative tasks as possible (faxing, paperwork, etc.) to someone else in the department;
- allocate specific times during each week to meet with employees both individually and as a team. The focus of these meetings is professional development and coaching;
- scrutinize each meeting request and only attend the ones that will add the most value to the organization. Instead of attending a three-hour brainstorming session, attend the 2nd meeting where the decision of the best idea is being made.
There are many other things that Manager can do to increase their productivity and create time, but let's start with the three above and move on from there.
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