I just delivered a teleconference to operational excellence executives and told them four ways to create a thriving operational excellence function in their organizations:
- Act like King Midas. Everything the operational excellence department touches should turn to gold. The job of an operational excellence department is to make the organization better, not support it.
- Lead Them Through the Tunnel. Show the organization the light on how to better prioritize so that only the best strategies and ideas are being worked on.
- Be The Fountain of Youth for Ideas. A thriving operational excellence function is the constant source of new ideas and new opportunities. It helps make the intrinsic extrinsic by identifying best practices and key pieces of information and figuring out how to share and replicate it across the organization.
- Be a Jack of all Trades and Master of All. An operational excellence department needs to prod, poke, and provoke. It needs to be part strategic adviser, part therapist. Part provocateur and part voyeur. It needs to see things differently and provide new insights and perspectives.
A thriving and valuable operational excellence function will help the organization generate revenue, attract and retain customers, identify and implement new ideas, and maximize profitability. If your operational excellence function isn’t doing that, then you are doing something wrong.