Miller’s Monday Morning Message
presented by ACM Consulting Inc.Andrew Miller on operational excellence, strategy, life balance and everything in between
Toronto – May 20, 2013
It seems so obvious that we need to take care of ourselves before we can take care of others, but we don’t often practice it. Personally, this means being in a place where we are able to think about others and help them. But this only happens when we take care of ourselves first. It’s very difficult to help others when we are preoccupied with financial or health concerns, or other stresses that occur in our daily lives. We will do something, but we‘re not as effective as we could be. My colleague, Dr Alan Weiss, calls this “the oxygen-mask principle.” On airplanes, during the safety demonstration, they instruct you to put your oxygen mask on first before helping others. Because you can’t help them if you can’t breathe.
The same goes for our organizations. How can you put our best foot forward to your customers, the market, your shareholders, your business partners or your suppliers if you don’t take care of your own organization properly? This means constantly pursuing ways to improve the way we operate. But it also means getting your own organization in order so you can provide the best products and services to customers and to the market.
“Organizations who are disorganized internally wonder why customers are frustrated in dealing with them,” says Andrew Miller, president of ACM Consulting. “It’s because they will often be disorganized externally as well. Look at the way an organization treats its employees and it is probably a strong indicator on how it treats its customers.”
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