Miller’s Monday Morning Message
presented by ACM Consulting Inc.
Andrew Miller on operational excellence, strategy, life balance and everything in between
Toronto – September 9, 2013
As a consultant, it is easy to fall into a trap where you find a client’s pain point and help them solve it. This is how consulting has been done for years, with the term “Find the pain” being prevalent. But finding a client’s pain is not always in the best interest of the client and leads to very short-term thinking. It is problem-solving, not innovating.
When you only focus on solving the problem, you limit an organization’s ability to grow and innovate, because the only focus becomes solving the problem. Once the problem gets solved, your organization has only been restored to where it once was, but has not progressed.
If you have a back problem and you receive treatment, the pain goes away temporarily. You have fixed the short-term issue. But as those of you with back problems know, the issue tends to come back. Conversely, if you begin a regimented program that combines different elements like strengthening your core and losing weight to take pressure of your back, you have improved your overall health. Organizations need to think the same way. They are better served focusing on what they are good at and leveraging those strengths to make dramatic strides away from their competitors, and not just on solving the problem of the day.
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