Miller’s Monday Morning Message

Andrew MillerMiller’s Monday Morning Message
presented by ACM Consulting Inc.

Andrew Miller on operational excellence, strategy, life balance and everything in between

Toronto – January 6, 2014
Years ago, large companies were investing millions of dollars and months of resources into Enterprise Resource Planning (ERP) systems. These ERP systems were supposed to change the way that organizations operated by integrating all of their key processes-HR, Procurement, Finance, Sales, Supply Chain-and sharing information. Most of those organizations never achieved the value that they expected from these ERP systems. This was due to setting unrealistic expectations and relying too heavily on the technology to fix all of the organization’s problems.
 
I worry that we are going down this same road with the concept of ‘Big Data.’ Of course there is valuable information that organizations can use to understand their customers and the market better and help them gain a competitive advantage. We have access to more information than ever before. But is there such thing as too much information? If not used properly, data can hinder us from moving forward.
 
Before organizations decide to invest time and resources into a large scale big data project, they should consider the three questions below:
  1. What information do you need to help drive financial growth and improved performance?
  2. Where will that data come from?
  3. What will you do with it when you get it and how will it help drive that growth and improved performance?
Once an organization understands the answers to those questions, they will know what their data needs are. Organizations need to work backwards from what information they need, not start with what they can get. Too often organizations embark on projects without a clear objective or knowing what they are trying to achieve.
 
I just hope organizations don’t waste unnecessary time and money capturing information that will have no value to them.
 
To request an interview or more information, please contact:
 
Andrew Miller
416-480-1336
 
Follow me on Twitter @AndrewMillerACM
© Andrew Miller. All rights reserved. 2013.


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