Miller’s Monday Morning Message

Andrew MillerMiller’s Monday Morning Message
presented by ACM Consulting Inc.

Andrew Miller on operational excellence, strategy, life balance and everything in between

Toronto – February 3, 2014
Last week I held a workshop on Operational Excellence at the Hilton DoubleTree Hotel in downtown Toronto with more than 20 managers and executives from different industries and different organizations. The day was filled with great discussions about the components of operational excellence, the key elements for implementing successful change, and how to engage employees to help organizations improve performance and maximize profitability. In between all of these great discussions, we found time for some good networking and interacting.
Here are some of the key insights from the workshop:
  • Operational excellence is a mind-set, not a tool or a methodology. It must be present in every action and decision organizations (and individuals) make.
  • Organizations need to pursue excellence, not perfection. Perfection leads to disappointment, excellence leads to improved results.
  • Operational excellence happens on the front lines of an organization, so empowerment of employees and productive failure must be prevalent in the culture.
  • Organizations need to focus on outcomes and results to ensure the tactics they perform will add value. Too often we focus on the completion of activities without knowing what we are trying to achieve.
  • Effective execution of a strategy is what differentiates great organizations from everyone else.
  • An effective way of increasing employee retention is to solicit ideas for improvement and act on them.

If you would like more information about the workshop or its content, don’t hesitate to contact me. 

To request an interview or more information, please contact:
Andrew Miller
Follow me on Twitter @AndrewMillerACM
© Andrew Miller. All rights reserved. 2014.

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