Miller’s Monday Morning Message
presented by ACM Consulting Inc.
Andrew Miller on operational excellence, strategy, life balance and everything in between
Toronto – March 25, 2013
Lululemon Athletica has been in the news a lot lately because of massive recalls of the black yoga pants that have made them so famous. The recalls were a result of the material being too sheer and not living up to the company’s standards for quality. This is an unfortunate situation for Lululemon, but only the first real hiccup we have seen from this rapidly growing company. Now is not the time to panic. It is still a great company that makes great products and has a very loyal customer base. The analysts have declared that the sky is falling, but Lululemon has a terrific opportunity to resolve this issue quickly and minimize the damage. Here’s what they should be doing:
“Rapidly growing companies often encounter some issues as a result of that rapid growth,” says Andrew Miller, President of ACM Consulting. “That is why it is important for organizations to grow responsibly. Even some of the best companies in the world, like Toyota and RIM, are not immune to issues resulting from rapid growth.“
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