Miller’s Monday Morning Message

Andrew MillerMiller’s Monday Morning Message
presented by ACM Consulting Inc.

Andrew Miller on operational excellence, strategy, life balance and everything in between

Toronto – June 2, 2014
In my new book, Redefining Operational Excellence, I talk about four phases of operational excellence:
  • Phase 1: Lack of Direction
  • Phase 2: Awareness
  • Phase 3: Commitment
  • Phase 4: Mastery

Most organizations never make it past phase 3, and even if they do, they don’t stay there very long. The organizations who make it to the Mastery phase and stay there (think Procter & Gamble, McDonald’s, 3M, Disney) do things differently than other organizations. They are able to find money and performance boosts in areas that others don’t normally look.

Here’s how:

  • They look for departments, divisions, and areas of the organization that have not been recently reviewed and they review them.
  • They hire not just based on past and current needs, but also on future needs that align with the direction the organization is taking.
  • They look for opportunities in what’s happening in the industry or with their competitors.
  • They don’t ask customers what they want, they show customers what they need.
  • They constantly innovate and look for ways to improve performance.

If you are interested in determining what phase of operational excellence you are in and some strategies to achieve mastery, contact me and I will send you a self-assessment that only takes a few minutes.

To request an interview or more information, please contact:

 
Andrew Miller
416-480-1336

My new book, Redefining Operational Excellence, is now available. Click here to order your copy.

Follow me on Twitter @AndrewMillerACM
© Andrew Miller. All rights reserved. 2014.


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