Andrew Miller's Business Checkup // Insights on Operational Effectiveness for Healthcare
Volume 40, September 2014
This monthly newsletter is designed specifically to help healthcare executives and business owners raise the bar within their organizations by providing insights on how to improve performance and maximize operational effectiveness and profitability.
About Andrew Miller

Andrew Miller is a leading expert in operational excellence. He helps his clients find money and performance boosts in areas they don't normally look.

His healthcare clients include renowned hospitals, global healthcare suppliers, shared service organizations, group purchasing organizations, private clinics and government institutions.


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The Future of Healthcare - How to Succeed

The healthcare environment is changing. Data is becoming more prominent. Smart hospitals are being opened. Patients are taking more ownership of their own care. New technology is being developed at a rapid pace. Mobile and telehealth is becoming more prominent. As a healthcare organization, how are you supposed to keep up?

Here are five strategies you need to implement to keep you ahead of the curve and thriving:

  1. It's not about developing new innovation, it's about applying and adopting what we already have more effectively. This may sound counter-intuitive, but there are very few healthcare organizations that effectively apply their ideas and are able to maximize the impact of those ideas across the organization. Once we master that, developing new ideas becomes more important.
  2. Synthesizing information is more important than gathering it. This might mean getting better at sharing internal best practices or implementing new technology to improve results. The key is to determine what you really need. What activities are clerical and repetitive in nature and can be automated? What information could be accessed more easily? What information needs to be shared with other areas of the organization and why? Big data can be a rabbit hole that once you fall in it, you will never get out, so you need to identify only the key pieces of information that will help improve performance and find the best way to synthesize and apply what you know.
  3. Outsourcing is your friend. It only makes sense for an organization to outsource those things that it is not good at. Why would you take on activities that don't add value to your organization (or its customers) and you aren't the best at?
  4. The leadership gap needs to be closed. This leadership gap does not just occur at the top of an organization, because you have leaders at all levels of the organization. In healthcare, we need to get better at identifying those hidden leaders across the organization and give them opportunities to develop and grow.
  5. Develop news way to partner and collaborate. There are too many opportunities and too many organizations to just partner with anyone. They may also be limitations on how you are able to partner with customers. Get creative. Find organizations with common objectives and complementary strengths in order to maximize the results from any collaboration or partnership. This includes collaborating with other departments within your own organization. Break down the silos. Show the value of collaboration and implement a way to foster it.

Take this little test and see how you fare. Score yourself from 1-5 on each of the statements, 1 being the lowest score and 5 being the highest.

  1. We have a formal process for gathering, prioritizing, implementing, and integrating new ideas.
  2. We have success measures at all levels of the organization that align with our organizational strategy and direction.
  3. We have a formal process for determining which new opportunities we will take on and which we will reject.
  4. We have a disciplined way to identify high potential people in our organization and we give them them opportunity to develop and grow, and even fail.
  5. We have a process for determining who we will collaborate with and the expected results from that collaboration.

I would be happy to discuss your results if you are interested in implementing practical strategies to improve in one or more of these areas.

Look for a free teleconference on this subject coming soon to an inbox near you.


On Andrew MilleR

Upcoming Events
I have launched a teleconference series on How to Transform Healthcare Through Operational Excellence. Click here to register and for more details.
My book, Redefining Operational Excellence: New Strategies for Maximizing Performance and Profits Across the Organization, is now available. Click here to order your copy.


Recent news

I have recently launched a new program to help healthcare organizations improve results through procurement. To learn more about RFP Management on Call, contact me or click here.
I am now writing a weekly column for the Canadian Healthcare Network. Click here to check it out.
Check out my blog, From Chaos to Order, where I post new articles, provocative ideas and other content regularly.
Recent videos
Check out my video series on Operational Excellence. These are short videos filled with tips to help your business run more effectively.

Please note that we grow our business through referrals and would never be too busy to speak with a friend, family member, acquaintance or colleague if you think we could be of assistance.

Please contact Andrew Miller at 416-480-1336 or visit our website at

Follow me on Twitter - @AndrewMillerACM

Please feel free to forward this newsletter to anyone to whom it might be of value.

© Andrew Miller. All rights reserved. 2014.