New Strategies for Maximizing Performance and Profits Across the Organization (Published by AMACOM)
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“Four Seasons has always been focused on operational excellence and the relentless pursuit of doing things better. In his book, Andrew Miller provides advice for any organization looking to grow successfully.”
Isadore Sharp, Founder and Chairman, Four Seasons Hotels and Resorts
“In Redefining Operational Excellence, Andrew Miller offers a fresh, holistic view of the subject that provides guidance any leader can use. Andrew focuses on how to build an organizational culture that contributes to excellence through total employee engagement. His real-life examples and practical lists of ideas can help stimulate the creative juices of any organization.”
Tim Penner, President (retired), Procter & Gamble, Inc.
“The book is clear and practical, with sensible foundational principles and lots of tips on how to implement his ideas. It will open your eyes to the broader parameters of operational excellence.”
Harvey Schachter, The Globe and Mail
The old definition of operational excellence is a relic. Our world is too complex, too interconnected, and too fast-moving for organizations to achieve dramatic results simply by eliminating waste and increasing standardization. After all, no company ever cut their way to sustainable growth.
True operational excellence is not about “lean” or six sigma or any other methodology. Operational excellence is a mindset, and it achieves breakthrough results. It requires a company culture that questions current models and focuses on adding value, making improvements, and optimizing speed.
Operational excellence is about finding money and performance boosts in areas businesses don’t normally look. Redefining Operational Excellence covers it all – processes, people, and operations – and shares specific strategies to:
- Attract and retain top talent
- Innovate and collaborate
- Align strategy and tactics
- Acquire and keep the customer you want
- Optimize speed
Operational excellence is the relentless pursuit of doing things better. This revelatory guide presents a groundbreaking way of doing things that will benefit organizations and their customers.
Listen to my free teleconference on Redefining Operational Excellence.
“Andrew Miller has written a practical guide for organizations focused on improving their culture and achieving ‘operational excellence,’ with tips for attracting and retaining top talent, innovating and collaborating, and aligning strategy and tactics. I recommend this book to any executive looking for ideas that can be implemented quickly to help improve the performance of their organization.”
Naomi Fried, Ph.D., Chief Innovation Officer, Boston Children’s Hospital