Miller’s Monday Morning Message

Andrew MillerMiller’s Monday Morning Message
presented by ACM Consulting Inc.

Andrew Miller on operational excellence, strategy, life balance and everything in between

Toronto – May 5, 2014
We talk so often about the importance of experience and we feel that the longer we have been doing something, the better we are at it. But that’s not necessarily true. Just because someone has been in the same job for 25 years doesn’t mean they can do it better than someone who has never done it before. The fact that a person has 30 years experience in the same industry doesn’t make them an expert in the industry, it just means they have been there a long time.
 
We often overrate experience because it gives us comfort to hire someone with experience. You can’t go wrong hiring someone who has 25 years experience in the same industry, can you? Of course you can.
 
The Toronto Raptors lost to the Brooklyn Nets yesterday in Game 7 of their playoff series. Through the previous 10 games, the teams were very evenly matched even though Brooklyn’s players have a great deal more experience than the Raptors. But they only won by one point. If the Raptors, the more inexperienced team, had won, would anyone talk about the importance of Brooklyn’s experience?
 
Experience may be a factor in the results a person can achieve, but we shouldn’t be hiring or making decisions purely based on someone’s experience. We should be hiring someone based on their ability to achieve the results we expect. Experience is only one factor that may contribute to their ability to get those results.
 
Before looking at experience, organizations that are hiring should be looking at a candidate’s attitude, competency, and mindset. This is my ACM model. Experience only matters if it will help achieve better results. Don’t hire purely based on experience, but based on whether you think the candidate can meet or exceed what is expected of them.
 
To request an interview or more information, please contact:
 
Andrew Miller
416-480-1336
 
Follow me on Twitter @AndrewMillerACM
© Andrew Miller. All rights reserved. 2014.

The right hiring process goes a long way

Many issues that organizations have can be resolved or mitigated by implementing a hiring process that brings in the right people in the first place.

Have an issue with theft? Make sure you hire the right people.

Have an issue with absenteeism? Make sure you hire the right people.

Don’t have the skill level you want? Make sure you hire the right people.

Have staff who are indifferent to customers? Make sure you hire the right people.

I think you get the idea. Combine accountability, competency (skills), and mindset (passion) in your hiring practices and you will make more good hiring decisions than bad ones. That is the simplicity of the ACM model for hiring. Try it, you just might like it.

Miller’s Monday Morning Message

Andrew MillerMiller’s Monday Morning Message
presented by ACM Consulting Inc.

Andrew Miller on operational excellence, strategy, life balance and everything in between

Toronto – March 11, 2013

2013 has been a great year so far for the economy. Stock markets in North America are rising, many companies have cash reserves that they will be looking to spend, and job are being created as a result of new growth. This is all good news. The organizations that will thrive in this environment are the ones who can manage their growth effectively. That starts with hiring the right people. We have seen many organizations fail because they didn’t focus enough on bringing in the right people.

Successful companies aren’t afraid to recruit the best people from other organizations or pull talented people from other industries. My ACM model identifies the three attributes that are most important to an organization when hiring: Attitude, Competency, and Mindset.

  • Attitude means that employees have a passion for the organization and what it is trying to accomplish and are excited about being a part of it.
  • Competency means that employees have the right capabilities to do their jobs or have the ability to learn them.
  • Mindset means that employees recognize the value of collaborating with peers and come to work every day looking for ways to improve the performance of the company.
If any one of these attributes is missing, the employee will not last very long with the organization,” says Andrew Miller, President of ACM Consulting. “Organizations must integrate these three attributes into their hiring process in order to attract better people and make better hiring decisions.”
 
To request an interview or more information, please contact:
 
Andrew Miller
416-480-1336
 
Follow me on Twitter @AndrewMillerACM
© Andrew Miller. All rights reserved. 2013