Miller’s Monday Morning Message

Andrew MillerMiller’s Monday Morning Message
presented by ACM Consulting Inc.

Andrew Miller on operational excellence, strategy, life balance and everything in between

Toronto – February 16, 2015
Last week I went to the bank to deposit some cheques through the ATM. I had three different accounts into which these cheques needed to be deposited, so I went through the ordeal of putting each card into the ATM machine and depositing the cheques into the appropriate account. What could have taken a couple of minutes took me almost 10. I’m glad I wasn’t the person behind me, waiting.
If we can visit other planets, fly planes from the ground, and see a million miles away through a tiny hole (called a telescope), why can’t banks figure out a way to get multiple accounts on one card?
What are you doing to make the lives of your customers easier?
Listen to my podcast on why Operational Excellence needs to be redefined.
Follow me on Twitter @AndrewMillerACM

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