Miller’s Monday Morning Message

Andrew MillerMiller’s Monday Morning Message
presented by ACM Consulting Inc.Andrew Miller on operational excellence, strategy, life balance and everything in between

Toronto – October 7, 2013
Being a fast-moving company is very exciting. You are bringing on new clients at a rapid pace. Your sales numbers are through the roof. Everyone wants to talk to you about your incredible success. Smart people want to work with you. You are on top of the world.
But don’t forget about what got you there in the first place. Fast-moving companies (companies where revenues are increasing very quickly) need to think about how that rapid growth will impact the rest of their operations. Fast-growing companies want to continue to grow quickly and it’s important to shore up the existing operations before growing too fast and too much. It’s important for the rest of the organization to keep up. Can it? Too often, the answer to that question is, “No.”
Here are nine questions that fast-moving companies need to consider in order to ensure that their operations can keep up with their dramatic sales growth:
  • Can your current customer service and account management teams support an influx of new customers to manage and new issues to resolve, while still maintaining the same level of service and support for existing customers?
  • Can you maintain the level of quality of your offerings once volumes increase?
  • If you are hiring new employees to keep up with demand, can your hiring processes ensure that you hire and retain the best people?
  • How will you ensure that you continue to develop new enhancements and improvements and not just focus on filling new orders?
  • How can you move as fast as possible while still maintaining control?
  • Can you still maintain the same company culture? If yes, how will you achieve that?
  • Is the current leadership team and structure still appropriate?
  • What was the reason for this rapid growth and can you replicate it?
  • If you are selling products, can your current distribution model support the higher volumes of goods to be moved and still maintain or improve upon current lead times? Can your current manufacturing processes and infrastructure support the increase and demand, as well as any subsequent increases?

“Fast-growing companies often struggle because their operations can’t keep up with the speed of new sales and growth,” says Andrew Miller. “Organizations need to ensure that other areas are prepared to support the increased demand that results from the tremendous sales results.”

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