Miller’s Monday Morning Message

Andrew MillerMiller’s Monday Morning Message
presented by ACM Consulting Inc.

Andrew Miller on operational excellence, strategy, life balance and everything in between

Toronto – June 8, 2015
Last week I spoke at the FEI Canada annual conference, where more than 200 finance executives from around the country get together. I spoke on the role of the finance executive in fostering innovation and how to ensure the successful application of new ideas. We had some very spirited discussions on the topic.
My key message was that, as a leader, the behaviour you exhibit sets the tone for your organization. If an idea fails, how do you react? Do you reprimand the person or team that came up with the idea? The people responsible for implementing it? I have known organizations that still report on bad projects and ideas five years later because they are still ‘red’ on a status report. What message do you think that sends? Most of the people who worked on the idea will have left the organization or be so embarrassed that they walk around with their heads down in shame.
Is that the kind of environment you want to create?
Looking for more insights?
Check out my podcast series called Hockey Management, where I use hockey as an analogy for successful business results.
Prefer watching videos? The take a look at my short videos providing operational excellence tips.
Follow me on Twitter @AndrewMillerACM

To request an interview or more information, please contact:

 
Andrew Miller
416-480-1336
© Andrew Miller. All rights reserved. 2015.

Miller’s Monday Morning Message

Andrew MillerMiller’s Monday Morning Message
presented by ACM Consulting Inc.

Andrew Miller on operational excellence, strategy, life balance and everything in between

Toronto – February 23, 2015
I recently spoke to a group of senior finance executives from the SGH chapter of FEI Canada. The topic was “How to turn a crisis into an opportunity.” I suggested that adversity and crisis in business is unavoidable, so it’s about how you react when adversity or crisis strikes. Do you view it as an opportunity, or do you shy away and play the victim? Here is the roadmap that I laid out for them.
First you have to identify the issue and its’ root cause. Then you develop a solution to resolve the issue. You then take steps to ensure it never happens again (preventative measures). Finally, you determine what impact you can make on the entire industry so that the same type of issue can be avoided in the future. Throughout the whole situation, you are communicating honestly and transparently, while staying at the forefront of the issue.
Legacies can be made or broken based on how leaders deal with adversity. You need to accumulate leadership currency by acting in a way that makes your employees, customers, shareholders, and business partners believe that you can handle the situation as effectively as possible. Often leaders can use these situations as an opportunity to become closer to customers, achieve new levels of performance, or create more loyal employees.
When you are presented with adversity, do you shy away or do you step forward and say ‘follow me’?
Listen to my podcast on why Operational Excellence needs to be redefined.
Follow me on Twitter @AndrewMillerACM

To request an interview or more information, please contact:

 
Andrew Miller
416-480-1336
© Andrew Miller. All rights reserved. 2015.