Miller’s Monday Morning Message

Andrew MillerMiller’s Monday Morning Message
presented by ACM Consulting Inc.

Andrew Miller on operational excellence, strategy, life balance and everything in between

Toronto – October 19, 2015
Last week I spoke to a group of 50 healthcare innovators and providers on how to better engage in innovation. The focus of the discussion was how to build successful partnerships. Here are the characteristics that I suggested make for any successful partnership:
  • A common desired outcome/solution
  • Clear ROI for all parties
  • Proven results
  • Ability to share risk
  • Realistic expectations on timing of results

When you enter into a partnership, do you look for these characteristics?

Looking for more insights?
Check out my podcast series called Hockey Management, where I use hockey as an analogy for successful business results.
Prefer watching videos? The take a look at my short videos providing operational excellence tips.
Follow me on Twitter @AndrewMillerACM

To request an interview or more information, please contact:

 
Andrew Miller
416-480-1336
© Andrew Miller. All rights reserved. 2015.

Miller’s Monday Morning Message

Andrew MillerMiller’s Monday Morning Message
presented by ACM Consulting Inc.

Andrew Miller on operational excellence, strategy, life balance and everything in between

Toronto – December 1, 2014
In my latest podcast, The Future of Operational Excellence in Healthcare, I talk about three themes that organizations need to master in order to be successful in the healthcare industry and I provide you with some practical strategies you can employ.

The three key themes are:

  1. Innovation – It’s not just about coming up with new ideas. The future of operational excellence in healthcare is in the ability to apply and adopt new ideas to maximize results by managing the innovative process.
  2. Collaboration – Collaboration is a means to an end and organizations need to focus on the outcomes they want to achieve and then effectively collaborate to help achieve them.
  3. Performance – The most successful organizations are able to identify money and performance boosts in areas that others don’t normally look and then implement changes in a sustainable way by empowering front line people.

Organizations can master all three of these areas without making any significant investments. You just need to instill the right mindset within your organization and have the passion and discipline to implement these strategies effectively.

Which of the three key themes will you tackle first?

Listen to my podcast on why Operational Excellence needs to be redefined.
Follow me on Twitter @AndrewMillerACM
Register for my free event to dramatically increasing your profits and improve your performance.

To request an interview or more information, please contact:

 
Andrew Miller
416-480-1336
© Andrew Miller. All rights reserved. 2014.

Podcast: The Future of Operational Excellence in Healthcare

In my latest podcast, The Future of Operational Excellence in Healthcare, I talk about three themes that organizations need to master in order to be successful in the healthcare industry and I provide you with some practical strategies you can employ.

The three key themes are:

  1. Innovation – It’s not just about coming up with new ideas, the future of excellence is in the ability to apply and adopt new ideas to maximize results by managing the innovative process.
  2. Collaboration – Collaboration is a means to an end and organizations need to focus on the outcomes they want to achieve and then effectively collaborate to help achieve them.
  3. Performance – The most successful organizations are able to identify money and performance boosts in areas that others don’t normally look.

I invite you take a listen and comment here on your thoughts on the future of operational excellence in healthcare.

 

 

Miller’s Monday Morning Message

Andrew MillerMiller’s Monday Morning Message
presented by ACM Consulting Inc.

Andrew Miller on operational excellence, strategy, life balance and everything in between

Toronto – September 8, 2014
In my recent healthcare newsletter, I discussed five strategies to keep organizations ahead of the healthcare curve. Here are the five:

  1. It’s not always about developing new innovation, it’s about applying and adopting what we already have, only more effectively.
  2. Synthesizing information is more important than merely gathering it.
  3. Outsourcing should be a part of any healthcare strategy.
  4. The leadership gap needs to be closed.
  5. Organizations need to develop new ways to partner and collaborate.

I have frequently suggested to clients and prospects that they need to consider a new way of operating in the healthcare industry.Things are changing rapidly and the organizations that thrive will be the one that adopt new business practices effectively.

 
Are you going to be one of those organizations?

To request an interview or more information, please contact:
 
Andrew Miller
416-480-1336

Follow me on Twitter @AndrewMillerACM
© Andrew Miller. All rights reserved. 2014.

Miller’s Monday Morning Message

Andrew MillerMiller’s Monday Morning Message
presented by ACM Consulting Inc.

Andrew Miller on operational excellence, strategy, life balance and everything in between

Toronto – May 19, 2014
In a recent survey the insurance company Travelers asked more than 1,100 business owners and executives what they worry about most. The two most popular answers were increasing medical costs (67%) and increasing employee benefit costs (62%). Of course, these two responses are very much related. Surprisingly, attracting and retaining top people was seventh on the list.
 
Of course we can look at the way the question was phrased, “How much do you worry about this threatening your business?” But what’s more important is that this should be a wake-up call (as if we needed one) that the current healthcare system is not sustainable.
 
Whether you are in Canada or in the US, the current models will not provide us with the proper care moving forward. Funding changes in Canada, the Affordable Care Act in the US, increasing need for personalized medicine. Name the reason, but it all comes back to the fact that we need to change how we operate. So how do we do that?
 
We make it easier for healthcare providers to adopt new innovative procedures and technology, and for companies to show how their new products and services can impact the overall cost to the system. We make more funding accessible where providers and industry can partner to find better solutions. We give healthcare providers the tools to apply new ideas more quickly and effectively. We take a more holistic view of a patient to ensure the right care, in the right place, at the right time.
 
We know what to do, we just need to do it. Have you done all you can do to make the healthcare system more sustainable?
 
To request an interview or more information, please contact:
 
Andrew Miller
416-480-1336
 
Follow me on Twitter @AndrewMillerACM
© Andrew Miller. All rights reserved. 2014.

Ontario healthcare musings

I just came back from an event with Ontario Health Minister Deb Matthews. It was a great event with a Q&A format, that encouraged some discussion. Here are some musings about Ontario’s health care system:

  • There is a great organization called Rise Asset Managment that helps people with mental health issues get mentoring and start new businesses.
  • Minister Matthews plan of the “right care at the right time in the right place” is a simple way of stating a very complex issue. It is the right plan.
  • There are great initiatives being embarked upon by healthcare providers around the issue of engaging patients. Some of the stories and impacts were amazing.
  • Most providers are recognizing the need to bring patients into major decisions, including the construction of new buildings and department layouts.
  • Industry suppliers are being left out of the conversation somewhat. We need to find a way to leverage their experiences in other provinces and organizations, without affording an advantage when trying to win business. Is that even possible or desirable?
  • We have finally passed the tipping point and realized that healthcare needs to adopt some basic business principles. Dealing with patient issues well creates more loyalty and a better experience. Asking the customer (patient) to be engaged in strategic decisions improves performance. Looking at new innovations can save lives. Reviewing internal operations can increase effectiveness. Aligning strategy and tactics and communicating that effectively improves performance. It’s all about operational excellence.
  • We have patient navigators at some hospitals, but who will navigate the patient through their whole spectrum of care, both inside and outside the hospital? If the answer is the patient, then let’s develop tools to help patients do that.
  • Communication can be a big issue for patients who don’t speak English or French. Why doesn’t every hospital have translators on site or available, either through a central service or through volunteers?

Miller’s Monday Morning Message

Andrew MillerMiller’s Monday Morning Message
presented by ACM Consulting Inc.

Andrew Miller on operational excellence, strategy, life balance and everything in between

Toronto – July 15, 2013
Last week I delivered a teleconference to over 200 Canadian healthcare leaders about how to increase the adoption of innovation in our healthcare system. The time is right for us to be discussing this concept. Budgets are being squeezed, the healthcare system is being asked to do more with less, we are seeing increased regulation, funding models are being changed, public scrutiny is higher than ever, and all the while, the volume of patients is growing higher.
 
This has led to risk aversion, taking the path of least resistance, and the creation of a collaboration gap. But this financial crunch has also forced us to look at the way we operate. We have no choice but to innovate if we want to improve, or even sustain, the healthcare system that we have.

Here are some of the key points to consider:
  • We need to develop a new mechanism for identifying, evaluating and adopting healthcare innovation that is outside of the current method by which we make buying decisions. This would include different evaluation criteria and success metrics. We need a different approach and mindset.
  • We need to take more risk. These can be calculated risks, but risk aversion will not get us where we need to be.
  • We need to increase collaboration between healthcare providers, suppliers, government and other stakeholders. We need more incentive and we need to have different conversations that are focused on outcomes and results, not just cost savings and price.
“We have a tremendous opportunity to improve on our healthcare system,” says Andrew Miller, president of ACM Consulting. “We just need to approach things differently and focus on the best outcomes for the best value. This will encourage healthcare providers to partner with their suppliers and other stakeholders to determine what is best for the healthcare system as a whole.
 
To listen to the entire teleconference on healthcare innovation, click here.

To request an interview and more information, please contact:
 
Andrew Miller
416-480-1336
 
Follow me on Twitter @AndrewMillerACM
© Andrew Miller. All rights reserved. 2013.

Miller’s Monday Morning Message-Happy Birthday Canada!

Andrew MillerMiller’s Monday Morning Message
presented by ACM Consulting Inc.

Andrew Miller on operational excellence, strategy, life balance and everything in between

Toronto – July 1, 2013
Happy Canada Day to those Canadians celebrating Canada’s birthday today. And for those in the U.S., happy early fourth of July.
 
We have a lot to be thankful for in Canada, despite the fact that we complain a lot. The economy is going well, we have a strong healthcare system, we have great universities to educate our children and we have a stable political system.
 
Many take the contrary viewpoint to the statements I just made. That the economy is stumbling. That is the healthcare system is too expensive and getting worse. That our education system no longer meets the needs of our children. That our political system is a mess.
 
But many of those same people don’t do anything about it but complain. When asked for solutions, they don’t have any better ones. When asked to pay more taxes, they refuse. When asked to get involved, they decline.
 
Let’s spend this Canada Day enjoying what we do have in this great country, which is a place where we are all free to voice our opinions, to contribute to make society better, and to live in a place where our children can truly grow up to be whatever it is they want to be.
 
Let’s give Canada a break for at least one day, and instead of focusing on what’s missing, let’s focus on what we have and be thankful for it. Everyone deserves a free pass on his or her birthday.
 
Happy Canada Day!
 
To request an interview or more information, please contact:
 
Andrew Miller
416-480-1336
 
Follow me on Twitter @AndrewMillerACM
© Andrew Miller. All rights reserved. 2013.