Miller’s Monday Morning Message

Andrew MillerMiller’s Monday Morning Message
presented by ACM Consulting Inc.

Andrew Miller on operational excellence, strategy, life balance and everything in between

Toronto – November 9, 2015

My son’s hockey team won the Motown Hockey tournament in Detroit this weekend. We played the same team twice in the tournament – once in the final round of the round robin, and once again in the tournament finals. We lost the first game 6-2 and won the finals game 3-2.

The key to winning the finals game was that we made adjustments after losing to them. Since they had beaten us, they didn’t make any adjustments and played the same way. The adjustments we made allowed us to win because they did exactly what we expected them to do.

They could have anticipated changes that we would make and made some adjustments of their own, but they didn’t.

This happens in business all the time. Many top companies get complacent and don’t anticipate what their competitors, or their customers, or the market will do. They then find themselves struggling to compete.

You compete with the same companies day in and day out. What are you doing each day to give yourself an advantage?

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Andrew Miller
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© Andrew Miller. All rights reserved. 2015.

The Olympics

I have been watching the Olympics as much as I can and I’ve realized that it doesn’t even really matter what sport I watch anymore. I am excited about the competitive nature of the games and the great stories about the athletes.

As was expected, as soon as the games started, all of the talk about small beds, unfinished hotel rooms, security, and yellow water has gone away.

A reporter asked Mike Babcock, coach of Team Canada’s hockey team, about how strange it was that his three goalies had to share a room. His response, “Why is that an issue? Have three goalies never shared a room before? You guys are making something out of nothing.”

The bottom line is that most athletes are so happy to compete for their country and are so honoured to be at the Olympics, that sleeping conditions are not even as issue.

It seems that the quality of reporting in many cases has been reduced. Maybe reporters are becoming obsolete. Maybe there are so many media people that there are bound to be bad ones. Certainly the ones who make something out of nothing would fall into that category.

In a world of social media and instant information, there is less importance on the media insiders to tell us the story. I would rather hear it directly from the source.

Those media people who will survive will be the ones who can cut through all of the useless information and give us a unique perspective. All others will never be heard from again.

Miller’s Monday Morning Message

Andrew MillerMiller’s Monday Morning Message
presented by ACM Consulting Inc.

Andrew Miller on operational excellence, strategy, life balance and everything in between

Toronto – October 28, 2013
The talk of Toronto these days is how well the Toronto Maple Leafs have started out the new hockey season. As of this writing, they were 8-4 and tied for first in the conference. However, Leaf fans being as critical as they are, the fact that the Leafs have been out shot by their opponents in most games has become a hot topic. People believe that the strong play of the Leafs can’t be sustained if the other team consistently gets more shots.
 
My simple question is, “Why?” If the Leafs are getting better quality shots and scoring chances than their opponents, why does the number of shots matter? People still hold the mentality that if you throw enough pucks at the net, maybe you’ll catch a break. This is sometimes true, but it’s the exception. Most goals are scored as a result of a quality scoring chance, not merely having a high volume of shots. Maybe we are measuring the wrong statistic.
 
Think about this in the context of your organization. Is it the number of opportunities you have or the quality of those opportunities? When you stratify your customer base, you focus on those opportunities that have the best growth potential and have the best fit for your organization. It’s about the quality of the opportunities, not the volume of them. Isn’t it better to have five high quality leads than 20 low quality ones?
 
“Too many organizations focus on every opportunity and give them all the same amount of attention,” says Andrew Miller. “The most successful organizations focus their efforts and resources on the best opportunities with the best prospective customers.”
 
Let’s hope the Leafs can continue to focus on the quality of their scoring chances and capitalize on them.
To request an interview or more information, please contact:
 
Andrew Miller
416-480-1336
 
Follow me on Twitter @AndrewMillerACM
© Andrew Miller. All rights reserved. 2013.