Miller’s Monday Morning Message

Andrew MillerMiller’s Monday Morning Message
presented by ACM Consulting Inc.

Andrew Miller on operational excellence, strategy, life balance and everything in between

Toronto – September 1, 2014
Too many organizations spend time and money working on strategy, and not enough on the execution and implementation of that strategy. They go on these wonderful strategy retreats where big ideas are discussed, but very few organizations come back with a clear cut plan on which of those ideas will be implemented and how.
 
Implementation is far more important than the development of the strategy. Implementation ability is what separates you from your competition. Your organization will derive a lot more value from the implementation of the ideas being discussed as opposed to just the development of the ideas themselves.
 
Here are some strategies for making implementation and execution more sustainable and successful: 
  • Involve key employees at various levels in the development of the strategy so that they take ownership of its implementation.
  • Have someone accountable for driving and accelerating the implementation of the strategy.
  • Develop clear success metrics for the implementation at all levels of the organization so that the direction is clear and aligned.
  • Spend time developing the appropriate implementation plan and anticipate adoption roadblocks so you can remove them or figure out ways to go around them.
  • Be willing to invest lots of time and money in the successful implementation so you can develop the required skills.
There are a lot of organizations that struggle with the implementation side and therefore look for outside help, and there is nothing wrong with that. I do lots of this type of work for my clients.
 
If you invested in having someone help develop the strategy, why wouldn’t you invest in having an expert come in and help you maximize results through the implementation?

To request an interview or more information, please contact:
 
Andrew Miller
416-480-1336

Follow me on Twitter @AndrewMillerACM
© Andrew Miller. All rights reserved. 2014.

Miller’s Monday Morning Message

Andrew MillerMiller’s Monday Morning Message
presented by ACM Consulting Inc.

Andrew Miller on operational excellence, strategy, life balance and everything in between

Toronto – January 13, 2014

We are constantly hearing about new ideas and new strategies to improve the way our organizations operate. We may hear something at an industry conference or read about it in a book. But we often don’t implement that idea effectively enough and this is usually because we don’t test the idea effectively enough to give it a chance for success.

 
Testing the idea doesn’t mean taking a long and arduous process to identify every single activity that is required. But it does mean taking a disciplined approach to making a decision whether the idea should be implemented. Here are five questions you should consider before implementing a new strategy within your organization:
  1. Does the strategy align with the direction that my organization is going?
  2. What impact would the strategy have for my organization?
  3. What do I need to do to achieve that impact?
  4. Does the organization have the capability to implement the strategy successfully?
  5. Who should be accountable for achieving that results?
These questions take you through a simple process to ensure that the new strategy aligns with your overall strategy, that there is a good reason for using organizational resources on the new strategy, and that the organization has the opportunity to actually achieve those results. Take a few minutes with your senior team and apply these questions to a new idea or strategy you would like to implement and see if they helps look at the strategy from all sides.
 

They should help to eliminate some ideas that may sound good, but would end up being a waste of valuable time and resources.

 
To request an interview or more information, please contact:
 
Andrew Miller
416-480-1336
 
Follow me on Twitter @AndrewMillerACM
© Andrew Miller. All rights reserved. 2013.

Getting performance boosts from areas where you don’t normally look

One of the great competitive advantages an organization can have is being able to find money and performance boosts in areas where most other organizations don’t normally look. This is how to turn conventional business wisdom in it’s head:

  • Instead of focusing only on the acquisition of new customers, measure the seamless on boarding of new customers and the retention of existing customers.
  • Instead of focusing on resolving customer complaints, measure the amount of new revenue generated from those complaining customers.
  • Instead of spending a great deal of time on strategy development, focus on execution and implementation of the strategy.
  • Instead of only focusing on pursuing new customers, find a way to have customers seek you out.
  • Instead of focusing only on product development timelines, measure the uptake of that product relative to other new products that were successful.
  • Instead of over-delivering on features, benefits and services, determine what the customer needs and only provide that.
  • Instead of measuring the number of new ideas developed, measure the number of ideas that become commercially viable and from where those ideas were generated.
  • Instead of focusing on customer satisfaction, measure the number of referrals to new prospective customers received from each customer.
  • Instead of treating all customers equally, treat your most important customers better than the rest.
  • Instead of measuring employee turnover or attrition, measure how many of your best people stay with the organization for more than three years.
  • Instead of providing incentives to sales people for making the initial sale, only measure and reward them for repeat, long-term customers.
  • Instead of focusing on the number of new products and services you bring to market, measure the percentage of revenue and profit those new products and services represent in their first three years of existence.

As you can see, there are many different areas where there are tremendous opportunities for increases in profit and performance. And we have just scratched the surface.

I will be hosting a free teleconference going into more detail about these areas on Thursday February 28 at 10:00EST. To register, please provide your name, organization and email address to [email protected].

Look for future posts over the next few days where I will go into more detail about each of the ideas above.