Miller’s Monday Morning Message

Andrew MillerMiller’s Monday Morning Message
presented by ACM Consulting Inc.

Andrew Miller on operational excellence, strategy, life balance and everything in between

Toronto – April 15, 2013
I have just spent the last few days in New York City with a group of world class consultants. We not only discussed our businesses, but also business trends, personal growth, and we spent time at some amazing cultural events and ate at some great restaurants. We spent a great deal of time discussing important themes that will help us deliver even better results for our clients. Here are four that you can’t ignore: 
  • Many organizations don’t allow their employees to use technology at work the way those employees are used to using it outside of work. Unless technology infrastructures get updated, this gap will continue to widen and profitability will suffer.
  • Most organizations have the desire to change. Some organizations have the ability to change. And very few organizations have the capability to sustain a change. It is sustainability that matters most when making any organizational change.
  • It is very difficult for an organization to grow without an outside perspective. Fresh perspectives from new employees, new business partners, and yes, even consultants, can help tackle opportunities and challenges in new ways.
  • Organizations need to look at their past successes, determine the cause of those successes and then try to replicate those successes wherever possible.
Spending time with some of the best consultants and advisers in the world proved to me that there is so much opportunity for our clients to grow,” says Andrew Miller, President of ACM Consulting. “There are some common challenges to be overcome, but once they are overcome, the opportunity for successful growth is infinite.
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Andrew Miller
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© Andrew Miller. All rights reserved. 2013.

More lessons from the best

As a follow-up to my previous post, here are some additional observations from spending a wonderful three days with some of the best consultants in the world:

  • Many organizations don’t have the infrastructure to support the ways that their employees are used to using technology away from the workplace.
  • There is a difference between having the desire to change, the ability to change and the capability to sustain the change. You need all of these to be successful.
  • When you are THE expert, you are good enough to tell people what they need to do.
  • People with power don’t need to spend a lot of time talking.
  • The greatest asset you have is your talent.
  • You can offer more value when you are passionate about what you do.

It’s been a great week in New York City and look for more of these integrated learnings to come.