Miller’s Monday Morning Message

Andrew MillerMiller’s Monday Morning Message
presented by ACM Consulting Inc.

Andrew Miller on operational excellence, strategy, life balance and everything in between

Toronto – January 4, 2016

I recently delivered a teleconference on prioritization, but the main focus was finding your ONE priority. Many organizations struggle with prioritization because everything becomes a priority for them. They don’t make decisions about which initiatives or ideas are more important than others. In order to find your one priority, you need yo ask yourself two questions:

  1. What is your organization’s ideal future state?
  2. What is the fastest and most effective way to achieve that future state?

The responses to those questions informs the decisions that you make.

Once you have identified your one priority, everything your organization does should align with that one priority. As other initiatives or ideas come up, you then ask yourself another question:

Will these new initiatives help my organization achieve its ideal future state more rapidly or effectively?

If the answer is ‘Yes,” then you need to consider other factors and possibly identify your new one priority.

If ‘No,” then you should move on.

Identifying your one priority is about providing your organization with a laser focus on how to best achieve dramatic results. I’m guessing that is better than the way you currently operate, piling one priority on top of another.

Looking for more insights?
Are you a small or medium-sized business owner looking to accelerate growth and maximize profitability? Then you need to register for my free workshop on How to Accelerate Growth Through Operational Excellence.
Want to become more adept at Operational Excellence? Check out my new Operational Excellence program.
Check out my podcast series called Hockey Management, where I use hockey as an analogy for successful business results.
Prefer watching videos? The take a look at my short videos providing operational excellence tips.
Follow me on Twitter @AndrewMillerACM

To request an interview or more information, please contact:

 
Andrew Miller
416-480-1336
© Andrew Miller. All rights reserved. 2016.

Two Questions that will change 2016 for your organization

Many organizations have a challenge prioritizing initiatives. Here are two questions that will help you find the most important priority for the year:

  1. What is your ideal future state?
  2. What is the fastest and most effective way to reach it?

Once you have answered the two questions above, you will have identified your one priority. Then prioritization becomes easier. Does the future initiative you are proposing allow you to achieve your ideal future state faster and more effectively than what you are currently doing?

Let’s use this real live client example. You are a $250 million organization and your ideal future state is to grow your customer base by at least 10% and increase the retention of existing customers. That answers question #1.

So what is the fastest and most effective way to grow the customer base and retain current customers better? In this case, it was identifying the organization’s ideal customer. Who would most benefit from what this organization had to offer and would be willing to pay for it?

Once we identified the ideal customer (the target market), we implemented strategies to attract and retain them. Every idea and initiative tied back to attracting and retaining that ideal customer group. Results were a growth in the customer base, an increase in customer retention, higher revenues, and increased profits.

This will be one of the concepts I cover in more detail in my free workshop on accelerating growth.

Finding your one priority allows you to focus your entire organization on the opportunity that can offer the greatest impact in the quickest amount of time. How did you answer the questions above?

Miller’s Monday Morning Message

Andrew MillerMiller’s Monday Morning Message
presented by ACM Consulting Inc.

Andrew Miller on operational excellence, strategy, life balance and everything in between

Toronto – December 28, 2015

If you want 2016 to be the best year ever for your organization, here are four essential things you need to do:

  1. Identify your ONE PRIORITY – Find the one priority that can most rapidly and effectively achieve your ideal future state.
  2. Implement OPERATIONAL TRANSPARENCY – Be clear and transparent about how the organization will make decisions and prioritize initiatives. Also, share as much relevant information as you can with customer and business partners to improve performance.
  3. Make the INTRINSIC EXTRINSIC – Identify your internal best practices and determine how to apply your success across the organization and figure out how to better manage internal knowledge.
  4. Demonstrate TOUCH POINT LEVERAGE. This could also be called the “King Midas effect” where everything you touch turns to gold. Every step in a process, every interaction with a customer, or every part of your manufacturing process should add value and leverage the previous “touch point.” You are enhancing at every touch point, not just assembling something.

2016 should be about raising the bar through operational excellence, not about restoring past performance.

What will will you do differently and how will you ensure you sustain momentum?

Looking for more insights?
Are you a small or medium-sized business owner looking to accelerate growth and maximize profitability? Then you need to register for my free workshop on How to Accelerate Growth Through Operational Excellence.
Want to become more adept at Operational Excellence? Check out my new Operational Excellence program.
Check out my podcast series called Hockey Management, where I use hockey as an analogy for successful business results.
Prefer watching videos? The take a look at my short videos providing operational excellence tips.
Follow me on Twitter @AndrewMillerACM

To request an interview or more information, please contact:

 
Andrew Miller
416-480-1336
© Andrew Miller. All rights reserved. 2015.

Teleconference on finding your one priority

I recently delivered a teleconference on finding your one priority. This concept could have the single biggest impact on your organization in 2016. If you don’t know your one priority, and you can’t articulate it both inside and outside the organization, then you will constantly be struggling to determine where time and money and resources will be best utilized.

This is one of the key components to operational excellence.

Here is the recording for those that are interested in taking a listen.

Miller’s Monday Morning Message

Andrew MillerMiller’s Monday Morning Message
presented by ACM Consulting Inc.

Andrew Miller on operational excellence, strategy, life balance and everything in between

Toronto – December 7, 2015

I was asked the other day, “What prevents organizations from pursuing operational excellence?”

My answer was simple, because many leaders don’t understand the strategic importance of operational excellence.

The perception of operational excellence is all wrong, so leaders don’t prioritize it. There are many leaders, and even more people who purport to be experts in operational excellence, who think it’s about training and methodology and reducing variability and eliminating waste. That is so 1980s.

Operational excellence is a mindset an organization has to adopt. It’s not a tool but a strategic priority. It’s not a methodology, it’s a mindset. Until leaders realize the top line and bottom line value of operational excellence, it will never be a priority. It’s easier and sexier to hire more sales people or raise prices or cut costs than it is to think about an organization in a different way.

What’s stopping you from pursuing operational excellence?

Looking for more insights?
Are you a small or medium-sized business owner looking to accelerate growth and maximize profitability? Then you need to register for my free workshop on How to Accelerate Growth Through Operational Excellence.
Want to become more adept at Operational Excellence? Check out my new Operational Excellence program.
Check out my podcast series called Hockey Management, where I use hockey as an analogy for successful business results.
Prefer watching videos? The take a look at my short videos providing operational excellence tips.
Follow me on Twitter @AndrewMillerACM

To request an interview or more information, please contact:

 
Andrew Miller
416-480-1336
© Andrew Miller. All rights reserved. 2015.

Why Cost Centers Should be Extinct

In this day and age, can any company afford to have a department or division that doesn’t contribute to the top- or bottom-line? The concept of a cost center makes no sense. “Let’s develop a department where we incur costs and have no ties whatsoever to improve the overall financial performance of the organization. We will have no financial measures that help the overall company improve.”

So here’s where you say, “But not all departments can be tied directly to the financial performance of the overall organization!” Wanna bet?

IT departments may have developed some great new technology tools to manage information in the company. Couldn’t that be commercialized and sold?

Call center representatives, who talk to customers ALL DAY LONG, could be trained on all of your company’s offerings and help identify new customer needs that can be filled with those products and services.

Repair people and technicians can be trained to provide better solutions to customers when they are in the field. Procurement departments can negotiate better relationships with key suppliers. Finance departments can find more cost effective ways to report on financial information.

And any department can contribute new ideas to help with customer acquisition and retention, or revenue growth, or increasing profitability.

I think you get the point. Creating cost centers is an out-dated idea that needs to become extinct. Are you one of the people giving it CPR to keep it alive?

Miller’s Monday Morning Message

Andrew MillerMiller’s Monday Morning Message
presented by ACM Consulting Inc.

Andrew Miller on operational excellence, strategy, life balance and everything in between

Toronto – November 30, 2015

When I reflect back on some recent conversations with clients and prospective clients, prioritization has been a key theme. Where should we be spending time and effort? What priorities will provide us with the best results? We have a lot of initiatives on the go, which ones make the most sense?

When having these discussions, I always start with having them focus on what they want to achieve. What is your ideal future state? Where do you want to be in six months?

Then I have them review strategies and initiatives that best align with where they want to be and can have a significant impact.

If you are having an issue with prioritization, it’s because you have too many priorities.

Consider this question: What can you do that will provide you with significant benefit and help you rapidly progress towards your ideal future state?

If you can answer that question, you will have issues with prioritization.

Looking for more insights?
Are you a small or medium-sized business owner looking to accelerate growth and maximize profitability? Then you need to register for my free workshop on How to Accelerate Growth Through Operational Excellence.
Want to become more adept at Operational Excellence? Check out my new Operational Excellence program.
Check out my podcast series called Hockey Management, where I use hockey as an analogy for successful business results.
Prefer watching videos? The take a look at my short videos providing operational excellence tips.
Follow me on Twitter @AndrewMillerACM

To request an interview or more information, please contact:

 
Andrew Miller
416-480-1336
© Andrew Miller. All rights reserved. 2015.

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