Three Kinds of Companies

There are only three kinds of companies:

  1. Those that are growing at the right pace.
  2. Those that are growing too fast.
  3. Those that are growing too slowly (or not at all).

Any other kind of company will fail. If you are not growing, you are declining. There is no such thing as the status quo because even if your organization is not changing, everything else around you is. Your competitors are changing. Your customers are changing. Your people are changing. Your industry is changing. Your government is changing.

So you need to become a company that grows at the right pace. How do you know you are growing at the right pace? You don’t make stupid mistakes. The quality of your product isn’t declining. You are able to take advantage of opportunities as they arise. You don’t feel like you are always playing catch-up.

Toyota grew too fast and it led to millions of cars being recalled because quality was sacrificed. Blockbuster grew too slowly and it became obsolete because it ignored the messages that customers were trying to deliver. Procter & Gamble continues to grow at the right speed, which is why it has had such tremendous success for such a long time.

There are four stages of growth. Once you commit to growing at the right pace you will find yourself at one of these four stages.

Four Types of Growth

Which stage are you at and what can you do to rapidly climb the stairs?

Miller’s Monday Morning Message

Andrew MillerMiller’s Monday Morning Message
presented by ACM Consulting Inc.

Andrew Miller on operational excellence, strategy, life balance and everything in between

Toronto – June 2, 2014
In my new book, Redefining Operational Excellence, I talk about four phases of operational excellence:
  • Phase 1: Lack of Direction
  • Phase 2: Awareness
  • Phase 3: Commitment
  • Phase 4: Mastery

Most organizations never make it past phase 3, and even if they do, they don’t stay there very long. The organizations who make it to the Mastery phase and stay there (think Procter & Gamble, McDonald’s, 3M, Disney) do things differently than other organizations. They are able to find money and performance boosts in areas that others don’t normally look.

Here’s how:

  • They look for departments, divisions, and areas of the organization that have not been recently reviewed and they review them.
  • They hire not just based on past and current needs, but also on future needs that align with the direction the organization is taking.
  • They look for opportunities in what’s happening in the industry or with their competitors.
  • They don’t ask customers what they want, they show customers what they need.
  • They constantly innovate and look for ways to improve performance.

If you are interested in determining what phase of operational excellence you are in and some strategies to achieve mastery, contact me and I will send you a self-assessment that only takes a few minutes.

To request an interview or more information, please contact:

Andrew Miller

My new book, Redefining Operational Excellence, is now available. Click here to order your copy.

Follow me on Twitter @AndrewMillerACM
© Andrew Miller. All rights reserved. 2014.