Miller’s Monday Morning Message

Andrew MillerMiller’s Monday Morning Message
presented by ACM Consulting Inc.

Andrew Miller on operational excellence, strategy, life balance and everything in between

Toronto – February 9, 2015
Watching the Grammy awards last night was interesting because you can really see how humble some of these entertainers are despite having tremendous success. You can see which artists are truly passionate about their music and which ones are passionate about the money and fame that come with it.
You can also see who is insecure (those who feel they need an act or some kind of shtick) and who just loves making music. When Beck won the Grammy for best album, he looked genuinely surprised. His reaction was not that of someone who expected to win or had a sense of entitlement, but someone who couldn’t believe he had just beaten out the likes of Pharrell, Beyonce, and Sam Smith for the best album of the year.
The best way to determine the type of person you are is through unscripted situations. Situations where the unexpected happens and raw emotion takes over.
If you really want to find out what kind of people you have in your organization, put them in new and unscripted situations to see how they react.
Only two days left to register for my talk on Operational Excellence at the Rotman School of Management on February 11!
Listen to my podcast on why Operational Excellence needs to be redefined.
Follow me on Twitter @AndrewMillerACM

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