Miller’s Monday Morning Message

Andrew MillerMiller’s Monday Morning Message
presented by ACM Consulting Inc.

Andrew Miller on operational excellence, strategy, life balance and everything in between

Toronto – August 10, 2015

There is a fine line between speed and structure for an organization. The problem is that most organizations have trouble finding that balance, especially ones that are growing very quickly. When should we race ahead and when do we need to have some discipline in our decision-making? People often this this is the classic dilemma between having an entrepreneurial culture versus a bureaucratic one. But this is a spectrum, and like any spectrum, you can strike a balance.

Here are some questions to consider to help you strike that balance:

  • What would be the impact, positive or negative, of making a quick decision?
  • Who is going to be most impacted by this decision and do they need to be involved in the making of the decision?
  • Is there any additional value in getting others involved?
  • When we give our employees the freedom to make decisions on their own, how do we react when they make the wrong decisions?
  • What internal barriers have we created that slows down decision-making and our ability to be flexible, but doesn’t help us make better decisions?

It’s all about striking a balance between speed and structure to find the sweet spot where you can maximize results.

Where is your happy medium between speed and structure and what do you need to do to get there?

Looking for more insights?
Check out my podcast series called Hockey Management, where I use hockey as an analogy for successful business results.
Prefer watching videos? The take a look at my short videos providing operational excellence tips.
Follow me on Twitter @AndrewMillerACM

To request an interview or more information, please contact:

 
Andrew Miller
416-480-1336
© Andrew Miller. All rights reserved. 2015.

Creating a Low Centre of Gravity for Your Organization

Organizations want to maximize impact in everything they do. In order to do that, you need to create a low centre of gravity. You need to not only be able to remove obstacles, you need to be able to go through them. Hence the importance of the low centre of gravity.

In order to create that low centre of gravity, organizations need to master three elements:

  1. Speed – you need to approach any initiative or strategy with speed.
  2. Angle – You need to take the right approach and have the right angle.
  3. Power – You need to come with strength and power.

If any of these three elements are missing, you will not be able to maximize impact and go through the obstacles in your way. The visual below shows the sweet spot between the three elements and what happens if you are not in that sweet spot.

Low Centre of Gravity

If you have speed and power, but the wrong angle, you will miss your target.

If you have speed and the right angle, but no power, you will get run over.

If you have the right angle and power, but no speed, you will get left behind.

If you have speed, power, and the right angle, you will maximize impact.

Miller’s Monday Morning Message

Andrew MillerMiller’s Monday Morning Message
presented by ACM Consulting Inc.

Andrew Miller on operational excellence, strategy, life balance and everything in between

Toronto – October 20, 2014
Growing up playing hockey, I was never the biggest or the strongest player on the ice. But once I started playing contact, I realized that I could knock almost any player over. I had a low centre of gravity and I developed a good sense of skating at the right speed, taking the right angle, and delivering the impact in the right spot.
 
Organizations that want to be successful need to develop a low centre of gravity. When you have a low centre of gravity you are able to knock over bigger obstacles. Those obstacles might be external (competitors, market access, government regulations), or they might be internal (unwillingness to change, bureaucracy, poor leadership). Organizations that develop that low centre of gravity do so by focusing on speed, angles, and impact.
 
They determine the optimal speed at which to operate. They approach from the proper angle in order to maximize the impact of what they are doing.
 
Does your organization have a low centre of gravity or are you standing upright, ready to be knocked over?
To request an interview or more information, please contact:
 
Andrew Miller
416-480-1336

Follow me on Twitter @AndrewMillerACM
© Andrew Miller. All rights reserved. 2014.

Miller’s Monday Morning Message

Andrew MillerMiller’s Monday Morning Message
presented by ACM Consulting Inc.

Andrew Miller on operational excellence, strategy, life balance and everything in between

Toronto – October 21, 2013
We are always talking about being more efficient. At work. At home. At school. Efficiency and productivity are words that we throw around often. When we try to be more efficient we look at less labour intensive ways of doing things. We email instead of picking up the phone. We pick up the phone instead of making an in-person visit. We send automated messages instead of responding to someone. We skim the article instead of reading the whole thing. We plan our errands around stores that are located close to each other.
 
But I often wonder if our pursuit of efficiency sabotages our ability to be effective. I’m going to go out on a limb and say that it does. The world is so fast-paced that we are always looking for short cuts. These short cuts makes us more efficient, but not necessarily more effective.
 
How many times have you sent an email which led to a long trail of emails and a great deal of time spent, when a quick phone call would have resolved the issue? How often have you misinterpreted the tone of someone else’s written communication? What about not communicating at all because you believe it’s not worth the effort? How many opportunities have you lost because you have been pursuing efficiency and speed, not effectiveness?
 
I always tell my clients that they are better off focusing on a smaller number of good prospects and customers than treating every potential customer as equal.  This is the perspective we need for every aspect of our lives. Efficiency doesn’t mean that you are doing what is right, it just means that you are able to do whatever you’re doing faster.
 
Are you pursuing efficiency at the expense of effectiveness?
To request an interview or more information, please contact:
 
Andrew Miller
416-480-1336
 
Follow me on Twitter @AndrewMillerACM
© Andrew Miller. All rights reserved. 2013.