Miller’s Monday Morning Message

Andrew MillerMiller’s Monday Morning Message
presented by ACM Consulting Inc.

Andrew Miller on operational excellence, strategy, life balance and everything in between

Toronto – November 30, 2015

When I reflect back on some recent conversations with clients and prospective clients, prioritization has been a key theme. Where should we be spending time and effort? What priorities will provide us with the best results? We have a lot of initiatives on the go, which ones make the most sense?

When having these discussions, I always start with having them focus on what they want to achieve. What is your ideal future state? Where do you want to be in six months?

Then I have them review strategies and initiatives that best align with where they want to be and can have a significant impact.

If you are having an issue with prioritization, it’s because you have too many priorities.

Consider this question: What can you do that will provide you with significant benefit and help you rapidly progress towards your ideal future state?

If you can answer that question, you will have issues with prioritization.

Looking for more insights?
Are you a small or medium-sized business owner looking to accelerate growth and maximize profitability? Then you need to register for my free workshop on How to Accelerate Growth Through Operational Excellence.
Want to become more adept at Operational Excellence? Check out my new Operational Excellence program.
Check out my podcast series called Hockey Management, where I use hockey as an analogy for successful business results.
Prefer watching videos? The take a look at my short videos providing operational excellence tips.
Follow me on Twitter @AndrewMillerACM

To request an interview or more information, please contact:

 
Andrew Miller
416-480-1336
© Andrew Miller. All rights reserved. 2015.

Miller’s Monday Morning Message

Andrew MillerMiller’s Monday Morning Message
presented by ACM Consulting Inc.

Andrew Miller on operational excellence, strategy, life balance and everything in between

Toronto – June 1, 2015
For the past few days, I have been recovering from shoulder surgery, which has afforded me more downtime than I am used to. Upon reflection, it occurred to me that you need to be ready for anything if you want to be successful. And there is only so much you can prepare beforehand.
I’ve know for weeks that I was going to have surgery on my left shoulder (I am left-handed), but it was only after the surgery that I realized how difficult it is to do things like shaving and brushing my teeth with my non-dominant hand. It takes some getting used to and improves every day.
Organizations must have a mix of preparation in anticipation of known changes combined with the flexibility that allows them to react to any unanticipated situations.
How prepared are you for changes that might happen in your business? And more importantly, how ready and able are you to make the necessary changes when something unexpected happens?
Looking for more insights?
Check out my podcast series called Hockey Management, where I use hockey as an analogy for successful business results.
Prefer watching videos? The take a look at my short videos providing operational excellence tips.
Follow me on Twitter @AndrewMillerACM

To request an interview or more information, please contact:

 
Andrew Miller
416-480-1336
© Andrew Miller. All rights reserved. 2015.

Miller’s Monday Morning Message

Andrew MillerMiller’s Monday Morning Message
presented by ACM Consulting Inc.

Andrew Miller on operational excellence, strategy, life balance and everything in between

Toronto – April 13, 2015
As I drive through our neighbourhood, you can tell that spring is here. People are cleaning out their garages, their eaves troughs, their basements, and their backyards. There are piles of things to give away on everyone’s front lawn.
Every so often, your organization needs a spring cleaning as well. Here are some ways to do that:
  • Shed those strategic plans that are collecting dust on your shelf.
  • Throw away those policies that create more bureaucracy than value.
  • Stop those tactics you keep thinking are going to work but continue to yield the same poor results.
  • Discard those strategies that you have grown out of, even if they helped you to be successful in the past.
  • Reorganize the way you operate to makes things easier and faster.
  • Sweep away those processes that are no longer useful.
Spring is a rebirth, a time to start fresh and try new things. A time for ideas to blossom.
What are you going to do to give your organization a spring cleaning?
Looking for more insights?
Each Wednesday I will be posting a short video tip to help organizations improve operational excellence. Click here and here to watch my first videos.
Follow me on Twitter @AndrewMillerACM

To request an interview or more information, please contact:

 
Andrew Miller
416-480-1336
© Andrew Miller. All rights reserved. 2015.

How well aligned are your strategy and tactics?

I was speaking with a colleague yesterday before a volunteer fundraising meeting we were both attending and we were discussing growing my business internationally. He asked, “How have you been able to grow your business internationally with no staff?”

As I was describing to him how I have been successful by asking for and receiving introductions from friends and colleagues, and mentioned some of the places where I am building strong connections, another colleague entered the room. She overheard me mention a couple of cities and said, “I know people in those cities.” She then mentioned a few people she knew and their roles and asked if I would be interested in being introduced to them. I said, “Of course.”

I then looked at my other colleague and said, “You just saw firsthand how I’ve been able to grow my business internationally.”

If you are clear about your strategy (mine is growing internationally), then the tactics you employ need to be directly aligned with that strategy (in my case, asking for direct introductions to prospective clients outside of Canada from people I know well).

How well aligned are your strategy and tactics?

Miller’s Monday Morning Message

Andrew MillerMiller’s Monday Morning Message
presented by ACM Consulting Inc.

Andrew Miller on operational excellence, strategy, life balance and everything in between

Toronto – September 1, 2014
Too many organizations spend time and money working on strategy, and not enough on the execution and implementation of that strategy. They go on these wonderful strategy retreats where big ideas are discussed, but very few organizations come back with a clear cut plan on which of those ideas will be implemented and how.
 
Implementation is far more important than the development of the strategy. Implementation ability is what separates you from your competition. Your organization will derive a lot more value from the implementation of the ideas being discussed as opposed to just the development of the ideas themselves.
 
Here are some strategies for making implementation and execution more sustainable and successful: 
  • Involve key employees at various levels in the development of the strategy so that they take ownership of its implementation.
  • Have someone accountable for driving and accelerating the implementation of the strategy.
  • Develop clear success metrics for the implementation at all levels of the organization so that the direction is clear and aligned.
  • Spend time developing the appropriate implementation plan and anticipate adoption roadblocks so you can remove them or figure out ways to go around them.
  • Be willing to invest lots of time and money in the successful implementation so you can develop the required skills.
There are a lot of organizations that struggle with the implementation side and therefore look for outside help, and there is nothing wrong with that. I do lots of this type of work for my clients.
 
If you invested in having someone help develop the strategy, why wouldn’t you invest in having an expert come in and help you maximize results through the implementation?

To request an interview or more information, please contact:
 
Andrew Miller
416-480-1336

Follow me on Twitter @AndrewMillerACM
© Andrew Miller. All rights reserved. 2014.

Miller’s Monday Morning Message

Andrew MillerMiller’s Monday Morning Message
presented by ACM Consulting Inc.

Andrew Miller on operational excellence, strategy, life balance and everything in between

Toronto – April 21, 2014
During the Jewish holiday of Passover, it is customary for many Jews to stop eating bread products during the eight-day holiday to remember the suffering of our ancestors as they left Egypt. What’s interesting is how each family decides what they will eat and what they won’t eat. Is rice permitted? What about matzo bagels? Or corn? It’s not about what you eat or don’t eat, it’s about deciding as a family and having the discipline to follow that diet for eight days.
 
Performance excellence for an organization is no different. Excellence means something different to each organization. The important step is defining that excellence for your organization, determining the right steps to follow in order to achieve it, and then having the discipline to follow those steps. I often help the companies I work with to improve their ability to execute on strategy, which starts with determining the future vision (defining what excellence means to you), creating the road map to get there, and having the discipline to follow that road map.
 
What’s causing your organization to pass over the discipline required to achieve excellence?
 
To request an interview or more information, please contact:
 
Andrew Miller
416-480-1336
 
Follow me on Twitter @AndrewMillerACM
© Andrew Miller. All rights reserved. 2014.

Miller’s Monday Morning Message

Andrew MillerMiller’s Monday Morning Message
presented by ACM Consulting Inc.

Andrew Miller on operational excellence, strategy, life balance and everything in between

Toronto – April 7, 2014
I often get asked by clients and colleagues, “If you were running my organization, what changes would you make?” So here are some immediate things I would do if I took over an organization tomorrow:
  1. Eliminate annual employee performance reviews and replace them with more regular reviews, thus making my managers must more accountable to manage.
  2. Refuse to go to any meeting where we weren’t discussing something that would have a significant impact on the results of the organization.
  3. Ensure I spent at least 50% of everyday meeting with customers, suppliers, and business partners.
  4. Eliminate most of the metrics that are currently being used and only use ones that clearly show we are progressing towards our future state.
  5. Eliminate strategy retreats and time-consuming planning meetings and focus the organization on implementation and execution.
  6. Create a separate innovation team and implement a process for managing innovation to ensure we measure the possible impact of new ideas and then integrate them into the way we operate.

Most organizations aren’t doing a lot of the things I mentioned above, even though implementing them would improve their performance and results. So why isn’t it happening?

To request an interview or more information, please contact:
 
Andrew Miller
416-480-1336
 
Follow me on Twitter @AndrewMillerACM
© Andrew Miller. All rights reserved. 2014.