Miller’s Monday Morning Message

Andrew MillerMiller’s Monday Morning Message
presented by ACM Consulting Inc.

Andrew Miller on operational excellence, strategy, life balance and everything in between

Toronto – April 6, 2015
There is an age-old strategy discussion about whether to build on an organization’s strengths or improve on its weaknesses. Where is the best place to focus resources? It’s always on leveraging strengths.
Last week we had to take my daughter to the hospital. We took her to the Hospital for Sick Children (Sick Kids). A children’s hospital that is 20 minutes away instead of the general hospital that is five minutes away. The results were remarkable.
The children’s hospital was able to diagnose and intervene within 20 minutes of us arriving to the emergency room. The general hospital we had taken her to previously, with the same symptoms, took nearly three hours to come up with the same diagnosis and interventions. But not because the staff were not as good or the equipment was older. When I asked the nurse at the children’s hospital how they knew so quickly what was wrong, she responded simply, “We know kids.”
We didn’t have to wait for a pediatrician to come to the emergency department, because every doctor was a pediatrician. We didn’t have to wait for an oxygen mask that would fit a child because every mask is child’s size. We didn’t need to wait while doctors conferred on the right dosage of medicine because all of the doctors only deal with dose sizes appropriate for children. This hospital doesn’t try to be anything else but a children’s hospital, which is why it has the reputation of being one of the best children’s hospitals in North America.
Does your organization leverage and build on its’ strengths or focus resources trying to improve on its’ weaknesses?
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Andrew Miller
416-480-1336
© Andrew Miller. All rights reserved. 2015.

 

Leverage your strengths or be a Seahawk?

For those who watched the Super Bowl last night, you saw Seattle lose the game because they went away from their strengths. They have one of the best running backs in football. They were on the one yard line. They had three opportunities to score, and there were only 25 seconds left in the game. A touchdown virtually assured them of the Super Bowl victory.

Instead of playing to their strengths and running in for a touchdown, the Seahawks elected to throw a pass. The pass was intercepted and the New England Patriots won the Super Bowl. The next few months will be spent analyzing why a pass was called in that situation.

Seattle went away from their strengths and lost. What strengths are you not leveraging, causing you to lose what should be rightfully yours?

Miller’s Monday Morning Message

Andrew MillerMiller’s Monday Morning Message
presented by ACM Consulting Inc.

Andrew Miller on operational excellence, strategy, life balance and everything in between

Toronto – February 24, 2014
Now that the Olympics are over and we have had two weeks of national pride, it’s a good time to reflect. During the gold medal hockey game yesterday morning, I’m sure almost every Canadian family was watching from wherever they were. Why is hockey so important to us? Because we are good at it, we are passionate about it, and we are proud of our abilities in it.
 
How can you ensure that your employees have that same level of pride and passion for your organization? There are three key components:
  • Strengths – Employees want to be a part of a successful organization, so focus on your strengths and leverage them to improve.
  • Passion – People throughout the organization need to be passionate about what the organization is trying to accomplish.
  • Pride – Employees need to have something to be proud of. Do you give them proud moments they can tell friends and family about?
It seems easy to have national pride, but it’s important to recognize why we have that national pride and apply it to your organization to foster a similar feeling amongst your employees.

To request an interview or more information, please contact:
 
Andrew Miller
416-480-1336
 
Follow me on Twitter @AndrewMillerACM
© Andrew Miller. All rights reserved. 2014.