Miller’s Monday Morning Message

Andrew MillerMiller’s Monday Morning Message
presented by ACM Consulting Inc.

Andrew Miller on operational excellence, strategy, life balance and everything in between

Toronto – August 10, 2015

There is a fine line between speed and structure for an organization. The problem is that most organizations have trouble finding that balance, especially ones that are growing very quickly. When should we race ahead and when do we need to have some discipline in our decision-making? People often this this is the classic dilemma between having an entrepreneurial culture versus a bureaucratic one. But this is a spectrum, and like any spectrum, you can strike a balance.

Here are some questions to consider to help you strike that balance:

  • What would be the impact, positive or negative, of making a quick decision?
  • Who is going to be most impacted by this decision and do they need to be involved in the making of the decision?
  • Is there any additional value in getting others involved?
  • When we give our employees the freedom to make decisions on their own, how do we react when they make the wrong decisions?
  • What internal barriers have we created that slows down decision-making and our ability to be flexible, but doesn’t help us make better decisions?

It’s all about striking a balance between speed and structure to find the sweet spot where you can maximize results.

Where is your happy medium between speed and structure and what do you need to do to get there?

Looking for more insights?
Check out my podcast series called Hockey Management, where I use hockey as an analogy for successful business results.
Prefer watching videos? The take a look at my short videos providing operational excellence tips.
Follow me on Twitter @AndrewMillerACM

To request an interview or more information, please contact:

Andrew Miller
© Andrew Miller. All rights reserved. 2015.

Finding your departmental sweet spot

Every department and every organization has a sweet spot. It is the point at which structure, process and talent intersect. Where you have the right people, in the right roles, supported by the right process.

The talent in your organization is being used effectively to maximize results. They understand what is expected of them, what they are accountable for and are empowered to do what is needed to meet and exceed expectations.

The structure in place facilitates collaboration and applied wisdom, providing the appropriate measures of success and discouraging siloed thinking.

The processes support the fastest and most effective way to achieve results.

Finding the sweet spot can be difficult, but just like a baseball player on a hitting streak or a basketball player in the “zone,” once you find the sweet spot, achieving tremendous results becomes much easier.