Miller’s Monday Morning Message

Andrew MillerMiller’s Monday Morning Message
presented by ACM Consulting Inc.

Andrew Miller on operational excellence, strategy, life balance and everything in between

Toronto – March 9, 2015
My son’s hockey team was invited down to the Air Canada Centre on Saturday to watch the Toronto Maple Leafs and the St Louis Blues practice. When we arrived, there were probably 50 other kids hockey teams there. Most kids were either wearing their team jerseys or their Maple Leafs jerseys. When it came time for the Leafs to take the ice, all of the kids were excited to see their favourite players. But, to their disappointment, only one of the Leafs’ best players came on the ice for the practice. Since it was an optional practice, the rest of the team took the opportunity to miss the practice…..disappointing hundreds of kids.
Contrast this to the St Louis Blues, who held a short, but spirited practice with their full team. The kids cheered throughout, even though it was the visiting team. It’s no wonder that the Blues won the game 6-1.
This was another missed opportunity by an organization whose culture and behaviour comes off more like a group of entitled and spoiled kids, and less like a professional hockey team. There seems to be a total disconnect between players and the management of the team, and even the players and the fans. I don’t know why the players didn’t come to practice. Maybe they didn’t know hundreds of hockey playing kids from across the province would be there to watch them. Maybe they didn’t care. Either way, the message was pretty clear for all of us who attended…the Leafs don’t merit our support.
I then started thinking about this in the context of organizations and having an engaged and happy workforce. Here’s some ways of knowing your employees are passionate about working for your organization:
  • They go above and beyond what is asked of them, and they don’t do it because someone asked them to. They do it because they want to.
  • They defend each other and the organization both publicly and privately.
  • They try to convince others to join the organization.
  • They take leadership roles to help the organization improve.
  • They constantly bring new ideas forward.
  • They hold each other accountable and aren’t afraid to confront others in a productive way when expected results are not being achieved.
Do your employees exhibit these characteristics? If not, you need to look at what kind of organization you’ve created and what you need to do to change it.
Listen to my podcast on why Operational Excellence needs to be redefined.
Follow me on Twitter @AndrewMillerACM

To request an interview or more information, please contact:

 
Andrew Miller
416-480-1336
© Andrew Miller. All rights reserved. 2015.

Miller’s Monday Morning Message

Andrew MillerMiller’s Monday Morning Message
presented by ACM Consulting Inc.

Andrew Miller on operational excellence, strategy, life balance and everything in between

Toronto – October 28, 2013
The talk of Toronto these days is how well the Toronto Maple Leafs have started out the new hockey season. As of this writing, they were 8-4 and tied for first in the conference. However, Leaf fans being as critical as they are, the fact that the Leafs have been out shot by their opponents in most games has become a hot topic. People believe that the strong play of the Leafs can’t be sustained if the other team consistently gets more shots.
 
My simple question is, “Why?” If the Leafs are getting better quality shots and scoring chances than their opponents, why does the number of shots matter? People still hold the mentality that if you throw enough pucks at the net, maybe you’ll catch a break. This is sometimes true, but it’s the exception. Most goals are scored as a result of a quality scoring chance, not merely having a high volume of shots. Maybe we are measuring the wrong statistic.
 
Think about this in the context of your organization. Is it the number of opportunities you have or the quality of those opportunities? When you stratify your customer base, you focus on those opportunities that have the best growth potential and have the best fit for your organization. It’s about the quality of the opportunities, not the volume of them. Isn’t it better to have five high quality leads than 20 low quality ones?
 
“Too many organizations focus on every opportunity and give them all the same amount of attention,” says Andrew Miller. “The most successful organizations focus their efforts and resources on the best opportunities with the best prospective customers.”
 
Let’s hope the Leafs can continue to focus on the quality of their scoring chances and capitalize on them.
To request an interview or more information, please contact:
 
Andrew Miller
416-480-1336
 
Follow me on Twitter @AndrewMillerACM
© Andrew Miller. All rights reserved. 2013.