Miller’s Monday Morning Message

Andrew MillerMiller’s Monday Morning Message
presented by ACM Consulting Inc.

Andrew Miller on operational excellence, strategy, life balance and everything in between

Toronto – February 3, 2014
Last week I held a workshop on Operational Excellence at the Hilton DoubleTree Hotel in downtown Toronto with more than 20 managers and executives from different industries and different organizations. The day was filled with great discussions about the components of operational excellence, the key elements for implementing successful change, and how to engage employees to help organizations improve performance and maximize profitability. In between all of these great discussions, we found time for some good networking and interacting.
 
Here are some of the key insights from the workshop:
  • Operational excellence is a mind-set, not a tool or a methodology. It must be present in every action and decision organizations (and individuals) make.
  • Organizations need to pursue excellence, not perfection. Perfection leads to disappointment, excellence leads to improved results.
  • Operational excellence happens on the front lines of an organization, so empowerment of employees and productive failure must be prevalent in the culture.
  • Organizations need to focus on outcomes and results to ensure the tactics they perform will add value. Too often we focus on the completion of activities without knowing what we are trying to achieve.
  • Effective execution of a strategy is what differentiates great organizations from everyone else.
  • An effective way of increasing employee retention is to solicit ideas for improvement and act on them.

If you would like more information about the workshop or its content, don’t hesitate to contact me. 

To request an interview or more information, please contact:
 
Andrew Miller
416-480-1336
 
Follow me on Twitter @AndrewMillerACM
© Andrew Miller. All rights reserved. 2014.

Rob Ford needs to make a change

I have purposely stayed away from all of the fray that is the Rod Ford debacle. It’s no use taking pot shots when everyone else is. But this issue is getting out of hand. Mayor Ford has now taken to ridiculing fellow councillors, getting in shouting matches with the public, and generally disrupting the business of the city. Can you believe Toronto taxpayers are paying for all of this?

Corporate CEOs are let go by their boards when they under-perform. Just like they are accountable for their boards, Mayor Ford is accountable to the taxpayers. He had made it very clear that the only people he feels accountable to are the voters. The voters are his board of directors. The only way he will step down or even take a leave of absence is if the board of directors tells him to.

So far, the board has not been vocal about him stepping down. By passively watching, we are enabling this behaviour and sending the wrong message. Unless of course, this is how we want to city politics to be run in this great city of Toronto.

Miller’s Monday Morning Message

Andrew MillerMiller’s Monday Morning Message
presented by ACM Consulting Inc.

Andrew Miller on operational excellence, strategy, life balance and everything in between

Toronto – April 22, 2013
After the terrible events over the last few days in Boston, it is amazing to see the outpouring of support people around the world are providing. Runners in Toronto, London, Hamburg and Peru, to name a few, showed their public support for Boston by running with signs, wearing supportive slogans on their T-shirts and taking a moment of silence before their respective races. It shows the strength of our will and how we can get behind one another regardless of race, colour or religious belief. There are always going to be extremists that try to upset the norm, but the more we display the type of behaviour mentioned above, the less relevant those extremists become. Remember the schoolyard bully? The more you stood up to him or ignored him, the less powerful he became. I was proud to see the level of support shown by people from around the world and that gave me hope for the world that we live in. It’s nice to see news about positive stories and not just the negative ones.
 
To request an interview or more information, please contact:
 
Andrew Miller
416-480-1336
 
Follow me on Twitter @AndrewMillerACM
© Andrew Miller. All rights reserved. 2013.