Miller’s Monday Morning Message

Andrew MillerMiller’s Monday Morning Message
presented by ACM Consulting Inc.

Andrew Miller on operational excellence, strategy, life balance and everything in between

Toronto – December 28, 2015

If you want 2016 to be the best year ever for your organization, here are four essential things you need to do:

  1. Identify your ONE PRIORITY – Find the one priority that can most rapidly and effectively achieve your ideal future state.
  2. Implement OPERATIONAL TRANSPARENCY – Be clear and transparent about how the organization will make decisions and prioritize initiatives. Also, share as much relevant information as you can with customer and business partners to improve performance.
  3. Make the INTRINSIC EXTRINSIC – Identify your internal best practices and determine how to apply your success across the organization and figure out how to better manage internal knowledge.
  4. Demonstrate TOUCH POINT LEVERAGE. This could also be called the “King Midas effect” where everything you touch turns to gold. Every step in a process, every interaction with a customer, or every part of your manufacturing process should add value and leverage the previous “touch point.” You are enhancing at every touch point, not just assembling something.

2016 should be about raising the bar through operational excellence, not about restoring past performance.

What will will you do differently and how will you ensure you sustain momentum?

Looking for more insights?
Are you a small or medium-sized business owner looking to accelerate growth and maximize profitability? Then you need to register for my free workshop on How to Accelerate Growth Through Operational Excellence.
Want to become more adept at Operational Excellence? Check out my new Operational Excellence program.
Check out my podcast series called Hockey Management, where I use hockey as an analogy for successful business results.
Prefer watching videos? The take a look at my short videos providing operational excellence tips.
Follow me on Twitter @AndrewMillerACM

To request an interview or more information, please contact:

Andrew Miller
© Andrew Miller. All rights reserved. 2015.