Miller’s Monday Morning Message
presented by ACM Consulting Inc.
Andrew Miller on operational excellence, strategy, life balance and everything in between
Toronto – November 24, 2014
For those of you who have never used Uber, I feel bad for you. Uber has revolutionized the way we get around a city in a safe, convenient, and clean way. It has completely disrupted the taxi industry.
What did Uber do that is making it so successful? It eliminated everything that people hated about taking a taxi:
What do customers hate about your industry and how can you eliminate it?
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