Miller’s Monday Morning Message
presented by ACM Consulting Inc.
Andrew Miller on operational excellence, strategy, life balance and everything in between
Toronto – April 20, 2015
The future of manufacturing is not in the quality of the products being made. It’s in the speed at which those products can be delivered and the services that supports them.
Technology has allowed manufacturers to consistently improve the quality of the products they make. And since many manufacturers use similar technology – robotics, automated assembly lines, etc. – then quality control is not a differentiating factor.
It’s about how fast you can get the product in the hands of your customers. The kind of service can you offer when things go wrong. Other complementary services you can offer to your customers. Can you offer to help them design the product?
It’s no longer good enough to make something better than your competitor. You need to offer more value than your competitor.
If you are a manufacturer, what additional value are you offering your customers?
Looking for more insights?
Each Wednesday I will be posting a short video tip to help organizations improve operational excellence. Click here to watch them.
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Check out my book, Redefining Operational Excellence: New Strategies for Maximizing Performance and Profits Across the Organization.
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