Miller’s Monday Morning Message

Andrew MillerMiller’s Monday Morning Message
presented by ACM Consulting Inc.

Andrew Miller on operational excellence, strategy, life balance and everything in between

Toronto – April 20, 2015
The future of manufacturing is not in the quality of the products being made. It’s in the speed at which those products can be delivered and the services that supports them.
Technology has allowed manufacturers to consistently improve the quality of the products they make. And since many manufacturers use similar technology – robotics, automated assembly lines, etc. – then quality control is not a differentiating factor.
It’s about how fast you can get the product in the hands of your customers. The kind of service can you offer when things go wrong. Other complementary services you can offer to your customers. Can you offer to help them design the product?
It’s no longer good enough to make something better than your competitor. You need to offer more value than your competitor.
If you are a manufacturer, what additional value are you offering your customers?
Looking for more insights?
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To request an interview or more information, please contact:

 
Andrew Miller
416-480-1336
© Andrew Miller. All rights reserved. 2015.

Miller’s Monday Morning Message

Andrew MillerMiller’s Monday Morning Message
presented by ACM Consulting Inc.

Andrew Miller on operational excellence, strategy, life balance and everything in between

Toronto – January 27, 2014
We throw around catch phrases and use words like engagement, ambassador, and experience when we talk about customers, but what we really need to do is offer them something of value. We need to talk with customers, we need to anticipate what they need, and we need to develop a product or service that can meet that need.
 
It can actually be quite a simple process. Start with the value that you can offer, determine who would most benefit from that value, and then identify the most effective method for delivering that value. This can only happen when you know what your strengths are and understand what your customers value. You don’t need a survey or focus groups for that, just a few interesting conversations.
 
To request an interview or more information, please contact:
 
Andrew Miller
416-480-1336
 
Follow me on Twitter @AndrewMillerACM
© Andrew Miller. All rights reserved. 2013.